Automation Integration Engineer I Sat

EXACT SCIENCES CORPORATION • Madison, WI • 5h ago

JOB REQUIREMENTS: Help us change lives At Exact Sciences, we\'re
helpingchange how the world prevents, detects and guides treatment for
cancer. We give patients and clinicians the clarity needed to make
confident decisions when they matter most. Join our team to find a
purpose-driven career, an inclusive culture, and robust benefits to
support your life while you\'re working to help others. Position
Overview The Engineer I is an entry-level escalation engineer who
supports recurring issue resolution across laboratory automation
platforms. While this role is not primarily responsible for routine
installations or preventive maintenance, it may assist when required.
Core responsibilities include responding to escalated technical support
cases from Laboratory Service Engineers, executing well-defined
troubleshooting protocols, and contributing to uptime restoration
through mechanical repair, basic system diagnostics, and root cause
documentation. The Engineer I collaborates with cross-functional teams
to support system reliability, contributes to service workflow
enhancements, and actively builds proficiency in regulated environments
involving PLCs, vison platforms, robotics. Essential Duties Include, but
are not limited to, the following: Develop processes and procedures for
automation installations, qualifications, preventative maintenance and
troubleshooting. Exercise independent judgment in decision-making when
troubleshooting and prioritizing tasks. Exercise discretion in selecting
tools, frameworks, and methodologies to obtain diagnostic information
and reporting results to the customer. Authority to prioritize work and
adapt strategies to meet organization and team goals. Perform
investigations on recurring equipment issues using historical diagnostic
protocols and gathering relevant service data. Participate in corrective
action reviews to understand how recurring problems are resolved and
prevented. Document service learnings and share updates with Lab Service
Engineers to support knowledge continuity and reduce future escalations.
Triage incoming requests to provide front-line support for stand-alone,
custom laboratory automation Troubleshoot standard equipment issues;
escalate unfamiliar or complex issues appropriately. Receive and
document incoming customer communications and manage service escalations
to resolution within established timelines. Provide exceptional,
customer-centric technical support by... For full info follow
application link. We are an equal employment opportunity employer. All
qualified applicants will receive consideration for employment without
regard to age, color, creed, disability, gender identity, national
origin, protected veteran status, race, religion, sex, sexual
orientation, and any other status protected by applicable local, state
or federal law. Applicable portions of the Company\'s affirmative action
program are available to any applicant or employee for inspection upon
request. *** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/AFA945180A8C49FC

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