Account Manager

Knight Facilities Management, Inc • Midland, MI • 15h ago

The Account Manager serves as the lead management representative for the assigned facility and is accountable for overall site operations, customer satisfaction, financial performance, project execution, workforce leadership, and environmental, health, and safety (EHS) compliance. This position directs operational activities within corporate and client policies while fostering a culture of safety, continuous improvement, and operational excellence.

The Account Manager acts as the primary liaison between Knight Facilities Management, client leadership, contractors, regulatory agencies, and employees to ensure safe, efficient, and cost-effective facility operations.

Minimum Requirements

Experience

Minimum of five (5) years of experience in facilities management, maintenance, construction, project management, operations management, safety management, or a related field.

Demonstrated leadership experience managing personnel, contractors, budgets, and client relationships.

Education

Bachelor's Degree in Business Management, Safety Management, Engineering, Facilities Management, Environmental Sciences, or related field preferred.

Training

Must possess the knowledge, skills, and experience necessary to perform facility management leadership responsibilities.

Ability to obtain and maintain all required client and company safety certifications.

Standard Expectations

Serve as the primary point of contact for customer representatives regarding operations and facility services.

Support corporate initiatives, safety programs, and continuous improvement activities.

Remain accessible for emergency response and operational support outside normal business hours.

Maintain compliance with applicable labor agreements and foster positive relationships with staffa.

Promote cost-saving opportunities, process improvements, sustainability initiatives, and operational efficiencies.

Ensure compliance with all company, client, local, state, and federal regulations.

Maintain professional development through ongoing education, certifications, and industry best practices.

Essential Duties and Responsibilities

Operations Management

Direct and oversee daily facility operations including:

Janitorial services

Other Maintenance activities per contract

CMMS administration

Vendor and contractor management

Develop, implement, and maintain operational plans and schedules.

Manage facility projects through all phases including planning, estimating, approval, execution, and closeout.

Ensure business continuity and contingency planning for critical facility systems.

Analyze operational performance and implement corrective actions and continuous improvement initiatives.

Manage and facilitate reporting of all client related Key Performance Indicators (KPI) on monthly basis.

Manage budgets, forecasts, overtime, cost controls, and financial reporting.

Perform project cost estimates and identify cost reduction opportunities.

Manage procurement activities, purchase orders, service contracts, and supplier relationships.

Ensure compliance with all corporate purchasing and invoicing procedures.

Customer and Client Relations

Act as the primary liaison between KnightFM and local client leadership.

Attend client meetings and communicate operational priorities to staff.

Resolve customer concerns and implement sustainable corrective actions.

Identify opportunities f

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