Salary Range $13.00 - $14.00 Hourly
Position Type Full Time
Job Shift Any
Education Level High School
Travel Percentage None
Category Valet Parking
Description
Full -Time Valet Team Member
Onsight Healthcare has been contracted to support MercyOne Medical Plaza in Des Moines, Iowa!
Full-Time Position w/Benefits | $14/hour plus + tips! | Monday - Friday | Weekends Off!
Are you a people-oriented individual with a passion for providing exceptional service? Onsight Healthcare is seeking enthusiastic and compassionate professionals to join our team! Step into an exciting career where you'll make a difference in the lives of patients, visitors, and staff every day.
Why Choose Onsight Healthcare?
Meaningful Impact - Be part of a supportive team that brings comfort and assistance when most needed.
Professional Growth - Develop valuable customer service skills in a dynamic healthcare environment.
Positive Work Environment - Join a company that values teamwork, inclusivity, respect, and employee well-being.
Shift Details
Valet Team Operating Hours
Monday - Friday
8:00 AM - 4:00 PM
Full-Time employees will work Monday through Friday weekly.
Days and Shifts might vary based on business needs and availability.
Minimum Qualifications
Over the age of 18 years old
Eligible to work for any U.S. Employer
High school Diploma or GED
Must have at least 1 year of strong in-person customer service experience
Must be comfortable working in an outdoor environment for the entire shift
Possess an active in-state driver's license (No Restricted Permits or Probationary Licenses).
Maintained a clean driving record for the past 5 years as an active driver
Key Responsibilities
Provide exceptional valet and customer service for patients and guests, primarily entailing the parking and retrieval of vehicles with urgency and operational efficiency, while ensuring the safety and security of people and vehicles
This role will require continuous physical engagement in an outdoor environment that at times may include being exposed to harsh elements, including severe heat, cold weather, rain, sleet, snow, and other inclement weather
Physical involvement will include walking, standing, pushing, and pulling of various luggage/belongings in and out of a patient's vehicle, all while delivering outstanding customer service
Daily use of apps/technology to maintain operational efficiency and logistics
Actively maintain a clean and professional work environment and deliver first-class customer service
About You...
You have excellent interpersonal skills and a customer-focused mindset. You know how to de-escalate difficult situations and keep a calm and composed attitude in a fast-paced environment.
You are a well-spoken, professional, and able to uphold an exceptional level of integrity and customer service.
You are over the age of 18, possess a valid state driver's license with a clean driving record, and have the physical stamina to stand, walk, and lift moderate weights while working in an outdoor environment.
Qualifications
About The Job
Our Hospitality and Valet Team plays a crucial role in shaping the first and last impressions of patients and guests during their hospital visits, allowing them to make a significant impact every day. This team understands that people come first, embodying exceptional customer service in their interactions with patients, guests, and hospital staff. They warmly welcome individuals and go above and beyond by providing assistance with various services, such as loading and unloading vehicles, helping those with mobility challenges, and offering wheelchair and escort services when needed. These actions are just a small part of what our team does to enhance the patient experience.
Location
MercyOne Medical Plaza in Des Moines, Iowa
Shift Details
Valet Team Operating Hours
Monday - Friday
7:00 AM - 4:00 PM
Full-Time employees will work Monday through Friday weekly.
Days and Shifts might vary based on business needs and availability.
Job Responsibilities
The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties/responsibilities may be assigned, and as an Onsight employee, you will be held to the highest professional standards.
Greet patients, visitors, and staff with a consistently warm & friendly demeanor, showing compassion and empathy to everyone you interact with.
Provide exceptional valet and customer service for patients and guests, primarily entailing the parking and retrieval of vehicles with urgency and operational efficiency, while ensuring the safety and security of people and vehicles
Support and work in a team environment to meet all metrics that strengthen the client relationship with Onsight Healthcare.
Daily use of apps/technology to maintain operational efficiency and logistics
Assist individuals with mobility challenges, offering wheelchair and escort services as needed.
Meticulously maintain records, including photos of the vehicle, condition, and other records as needed.
Efficiently manage parking logistics, adhering to all site requirements and abiding by all traffic laws.
Provide accurate directions and helpful information about the hospital facilities.
Effectively build relationships with hospital staff, patients, guests, and team
Actively maintain a clean and professional work environment
This role will require continuous physical engagement in an outdoor environment that at times may include being exposed to harsh elements, including severe heat, cold weather, rain, sleet, snow, and other inclement weather
Physical involvement will include walking, standing, pushing, and pulling of various luggage/belongings in and out of a patient's vehicle, all while delivering outstanding customer service
Other duties as assigned.
Job Qualifications
Over the age of 18 years old
Eligible to work for any U.S. Employer
High school Diploma or GED
Must have at least 1 year of strong in-person customer service experience
Must be comfortable working in an outdoor environment for your entire shift
Possess a valid active in-state regular driver's license (No Permits or Probationary License)
Maintained a clean driving record for the past 5 years as an active driver
Work with professionalism, integrity, and compassion, supporting your team, and together represent Onsight Healthcare throughout the facility
Work well independently and as part of a team
Adequately operate apps/technology on a tablet, and continuously learn new software that may be applied to daily tasks
Move with urgency and speed to prioritize multiple tasks in a fast-paced environment, paying attention to surroundings and details
Work in a standing position for hours at a time in an outdoor environment
Safely and physically able to lift up to 50 lbs
Bilingual not required, but a plus
Effectively build relationships with your team and others in a professional manner
Strong ability to perform at a high level of customer service in a physically demanding work environment
Ability to walk, stand, push, and pull items while showing empathy and professionalism in the workplace
Compensation
Base pay of $14.00/hour plus tips
DailyPay App available (fees may apply)
Annual Performance-Based Pay Raises
Advancement Opportunities
Benefits
Uniforms provided
Accrued Paid Time Off (PTO)
Medical, Dental, and Vision Insurance
Short and Long-term Disability Insurance
Life and Accidental Insurance
About Us
Onsight Healthcare provides our healthcare partners with comprehensive valet, healthcare, and customer service solutions that focus on patient care. Our business is not just delivering creative multi-service solutions, but building dynamic teams that function as an extension of our clients' healthcare facilities.
Onsight Healthcare is proud to be an Equal Employment Opportunity employer. We want applicants of diverse backgrounds and hire without regard to race, color, gender, religion, national origin, ancestry, disability, age, sexual orientation, or any other characteristic protected by law.
