Overview
Location: Romulus, MI 48174
Department: Private Fleet (Final Mile)
Salary: $75,000/year - $90,000/year
The Route Operations Manager is responsible for overseeing the daily operations of the transportation team, including managing a site's Private Fleet, managing relationships with third-party logistics providers, ensuring exceptional customer service through regular customer visits, and actively supporting business growth by generating and sharing sales leads with the sales team. Position maintains the oversight of all delivery service metrics in their market and contributes to the continuous improvement of transportation functions.
Primary Responsibilities:
Lead, coach, and develop a high-performing Delivery Services Team to achieve operational excellence, while ensuring compliance with all Supply Chain SOPs and safety standards. Set clear goals, monitor performance, meet or exceed all delivery service metrics, and provide regular feedback and training.
Manage the standardization and optimization of one or more third party delivery and/or private fleet operations and processes within designated delivery markets. Maintain a carrier review process, including the use of scorecards, audits, and other business review mechanisms.
Create and cultivate customer relationships through regular customer visits, proactively identifying potential business opportunities. Partner with Sales counterparts to share growth opportunities and resolve customer service barriers.
Analyze transportation processes and recommend improvements to enhance efficiency, reduce costs, and improve customer satisfaction.
Promote and enforce a culture of safety, ensuring compliance with all safety regulations and company policies. Conduct regular safety audits and provide ongoing training for coworkers.
Covers routes when drivers are out or due to business needs.
Education and Experience:
Level of Formal Education: High School diploma or equivalent, Bachelors preferred
Area of Study: Business Management, Supply Chain, Logistics, Transportation, or related disciplines
Minimum Years of Experience: 3
Type of Experience:
Retail distribution operations, fleet or carrier management, P&L ownership, service and operating metrics, project implementation management (outsourcing, new business, etc)
DOT, FMCSA, etc
Customer Service experience (Preferred)
Special Certifications:
Valid driver's license with a clean driving record (no moving violations within the past 36 months)
Class B CDL may be required based on vehicle size and state regulations
CDL required for operating vehicles over 26,000 lbs. GVW or for Hazmat deliveries
Must meet Department of Transportation (DOT) qualification requirements
Technical Competencies & Information Systems:
Basic computer skills, to include email, Word, Excel, and chat platforms
Transportation software (e.g. Solera, mapping software, etc.)
Familiarity with mobile package delivery applications
Skills & Abilities:
Ability to manage and motivate others
Excellent communication and negotiation skills
Proven decision-making capabilities
Knowledge of warehouse operations and procedures
Exceptional leadership and interpersonal skills
High attention to detail
Ability to build relationships, establish trust, and maintain creditability with internal and external stakeholders
Ability to transport single cartons up to 75 pounds as needed
Ability to handle individual items up to 200 lbs. with the use of team lift and/or hand tools
Ability to use manual and/or powered pallet jacks to transport pallets of products up to 2,500 pounds
Personal Attributes & Other/Preferred:
Commitment to safety and the well-being of coworkers and customers
Pursues excellence through regular evaluation
Effective communicator and collaborator
Inspirational leader of others
Attentive and dedicated to the customer experience
Analytical mindset
About The ODP Corporation : The ODP Corporation is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC and ODP Business Solutions, LLC; The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
Disclaimer : The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule: The salary range for this role is $75,000/year to $90,000/year, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. For immediate consideration for this exciting position, please click the Apply Now button.
How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
Application Deadline : The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
Equal Employment Opportunity : The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
REQNUMBER: 103530
