Administrative Coordinator 2 (Switchboard)
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Administrative Coordinator 2 (Switchboard)
Salary
$2,085.00 - $3,572.00 Monthly
Location
Pineville, LA
Job Type
Classified
Job Number
CLSH-2026-53
Department
LDH-Office of Behavioral Health
Opening Date
07/09/2026
Closing Date
7/16/2026 11:59 PM Central
Description
Benefits
Questions
About this Job
CLSH MISSION: Strive to provide quality, person-centered care with focus on recovery and resiliency in a safe and secure environment.
CLSH VISION: Strive to be the best public psychiatric hospital possible
CLSH VALUES "I CARE": Integrity,Compassion,Accountability,Respect, andExcellence
This position is for anAdministrative Coordinator 2position at theSwitchboard/Front Gatelocated atCentral Louisiana State Hospitalin Pineville, Louisiana.
This position is responsible for supporting the operations of CLSH Switchboard Department with telecommunication and administrative matters. The Switchboard Department operates 24 hours a day, 7 days a week. The Administrative Coordinator 2 plays a vital role for the Louisiana Department of Health in the Behavioral Health community by utilizing CLSH's values and mission to deliver quality and effective care to our patients, and ensuring our facilities are maintained accordingly. The hospital is highly committed to cooperative work with other state agencies and with the state and regional mental health program to insure the integration and coordination of hospital-community services into a comprehensive system of mental health care.
Core and Preferred Competencies:
-Accepting Direction:The ability to be open and willing to follow guidance or instructions.
-Following Policies and Procedures:The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
-Managing Resources:The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.
-Acting Decisively: The ability to make timely, confident decisions using sound reason.
-Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
-Displaying Professionalism:The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
Minimum Qualifications
One year of experience in administrative services.
EXPERIENCE SUBSTITUTION:
Every 15 semester hours earned from an accredited college or university will substitute for six months of the required experience.
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=168050) .
Job Duties and Other Information
Job Duties:
Greet visitors, notify appropriate unit or department of the visitor, complete visitor's pass, log information, and direct visitors to the appropriate location.
Answer all incoming and in-house calls and route to desired destination quickly, providing accurate information and directions as needed.
Document unusual incidents witnessed regarding patients, visitors, or employees and notify required staff.
Take messages, page or call appropriate personnel, and deliver messages.
Notify Security and other staff/authorities as necessary, and document.
Call ambulance when requested and notify Security to meet them at front gate and escort to unit. Also, notify On Duty (OD) Registered Nurse, Administrator On Duty (AOD), and document.
Attends or conducts in-service training to maintain knowledge of all CLSH, OBH, LDH, and Civil Service policies, procedures, and rules, as well as meeting required standards.
Position Specific Details:
Appointment Type:Probational, Promotional, Demotion, Job Appointment or Transfer
Career Progression:This position may be filled as an Administrative Coordinator 2
Work Schedule:Rotating 12 hour shifts
Compensation:Minimum Hire Rate of $962.40 bi-weekly
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.
Contact Information:
For further information about this vacancy, contact:
Kelcie Cox
Central Louisiana State Hospital
Human Resources Office
Kelcie.Cox@LA.GOV
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave- Up to six weeks paid parental leave
More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave - State employees receive the following paid holidays each year:
New Year's Day
Martin Luther King, Jr. Day,
Mardi Gras,
Good Friday,
Memorial Day,
Independence Day,
Labor Day,
Veteran's Day,
Thanksgiving Day and Christmas Day.
*** Additional holidays may be proclaimed by the Governor
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the @type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\Retirement\System.mp4) to give you more detailed information about their system
Teacher's Retirement System of Louisiana (www.trsl.org),
Louisiana School Employees Retirement System (www.lsers.net), among others
01
CE: Communicating Effectively - How well do you share information and ideas in ways that others can understand, relate to, and act on?
I communicate unclearly, use poor tone, and ignore the audience.
I share main ideas clearly and adapt to the audience when reminded.
I communicate clearly, listen actively, and explain complex ideas well.
I craft messages that connect, inspire, and drive action across audiences.
02
CE: Communicating Effectively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
03
DPf: Displaying Professionalism - How well do you meet expectations for workplace behavior, communication, and responsibility, especially when under pressure?
I miss deadlines, act unprofessionally, or avoid responsibility for my actions or workplace expectations.
I meet basic standards for work quality, behavior, and communication when given occasional reminders or support.
I meet expectations, follow policies, and communicate respectfully and clearly-even in difficult situations.
I model professionalism and ethics, adapt under pressure, and build trust through consistent and responsible behavior.
04
DPf: Displaying Professionalism - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
05
FPP: Following Policies and Procedures - How well do you apply rules, policies, and procedures in your work?
I struggle to follow rules or apply policies correctly, which can lead to confusion or mistakes.
I follow rules with support and help correct issues, but I sometimes apply policies inconsistently.
I apply and explain policies accurately, adapt to routine situations, and help improve procedures.
I guide others in applying policies, prevent compliance issues, and improve procedures based on experience.
06
FPP: Following Policies and Procedures - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
07
MR: Managing Resources - How well do you manage financial, physical, or contractual resources to meet operational needs?
I struggle to manage resources, don't always follow required procedures, or have trouble keeping accurate records.
I handle basic resource tasks but may not consistently align them with priorities or follow procedures.
I manage resources effectively, follow procedures, track usage, and maintain accurate records to support my team's goals.
I plan ahead to meet future needs, improve systems, strengthen vendor relationships, and ensure compliance across resource areas.
08
MR: Managing Resources - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
09
ADi: Accepting Direction - How well do you accept guidance, follow instructions, and adjust when given feedback?
I resist direction, ignore feedback, and need reminders to complete tasks.
I follow direction with reminders and often need clarification or support.
I follow direction reliably, adjust to feedback, and complete tasks on time.
I adapt quickly, follow through, and help others adjust as needed.
10
ADi: Accepting Direction - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
Required Question
Employer
State of Louisiana
Address
1201 N 3rd St
Baton Rouge, Louisiana, 70802
Phone
(866) 783-5462
Website
http://agency.governmentjobs.com/louisiana/default.cfm
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