Job Identification: 214295
Job Category: Guest Services, Operations, and Front Office
Job Schedule: Full time
Salary $18.90/USD/Hourly
Equal Opportunity Employer EOE, including disability/vets
The iconic Hotel del Coronado?is looking for a?Guest Experience Liaison to join the team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation (https://www.costar.com/article/749120602/blackstone-completes-400-million-expansion-at-iconic-san-diego-hotel) and expansion, the resort is more stunning than ever.
Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms, cottages, and villas with 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and in-room dining.
Classification: ? Full-Time
Shift: Various - must be available to weekdays, weekends, and holidays.
What will I be doing?
Approach all encounters with guests, employees, and members in a professional and personalized manner; Maintain high standards of personal appearance and grooming, outlined by the grooming policy; Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient operations in all areas.
Follow up on all guest challenges to ensure complete guest satisfaction, during and post Stay; Coordinate amenity programs: return guest, children and pets; Ensure all guest challenges are entered into the guest profiles; Set traces for VIP amenities and coordinate distribution with respective departments.
Walk VIP arrival rooms prior to check in, ensure amenities have been delivered and set up correctly, special requests have been fulfilled; Coordinate with Guest Service Manager the arrival, departure, and special needs of VIP guests; Prepare VIP arrival folder (keys pre-cut, personalized business cards).
Meet and greet VIP guest curbside and escort to guestroom; Wish farewell to departing VIPs and escort outside the hotel; Identify and solicit potential new Del members; Must be able to maintain the confidentiality of all guest and member information and pertinent hotel data, as well as the security of high profile guests or members in accordance with hotel standards; Must be able to meet deadlines and coordinate among departments the delivery of quality amenities to guests; Offer to handle special arrangements during guest stay; coordinate future visits.
Identify Opportunities for upgrades for VIP guests; Work directly with Reservations and Front Office staff (Rooms Division) to block upcoming VIP arrivals; Cater to VIP guests' specific needs and attention to detail when planning their special day/event; Maintain consistent and effective flow of communication between shifts among management and colleagues; Direct the guest flow of foot traffic in lobby and around property; Other duties as assigned.
Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Guest Experience Liaison, you're not just ensuring an elevated arrival and departure experience - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
Deliver a warm welcome: Greet guests with enthusiasm and sincerity, ensuring they feel cared for and valued from the moment they enter the lobby
Enhance guest stays: Engage guests in conversation to understand the purpose of their visit, identify and address any unanticipated needs, and offer personalized service to elevate their experience
Provide expert guidance: Share thoughtful and personalized recommendations on property amenities and local attractions
Resolve issues with care and urgency: Take ownership of guest concerns, coordinating with appropriate departments as needed to for efficient and discreet resolution
Remain calm and alert: Maintain poise during high-traffic or emergency situations
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Generous paid time off (PTO) - Recharge, relax, and take time for what matters most
Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
Financial security for your future - Our retirement plans make it easier to save for what's next
*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we're more than a great place to stay-we're a great place to work.
