Group Reservations Coordinator

Hyatt • Frisco, TX • 5h ago

Description:

Hyatt Regency Frisco is conveniently located just 25 minutes north of Dallas and features 303 guest rooms and 27,500 square feet of flexible meeting and event space. This 18-story hotel is ideally situated in the heart of Frisco, Texas, adjacent to Stonebriar Centre. Guests are just steps away from Riders Field (formerly Dr Pepper Ballpark), Toyota Stadium-home of FC Dallas-the Frisco Discovery Center, and a variety of shopping, dining, and entertainment options.

Join us for this incredible opportunity to be part of our Revenue Team at Hyatt Regency Frisco-Dallas as our Group Reservations Coordinator!

Responsibilities include but are not limited to:

Coordinate the reservations, room blocks and contracts for large groups according to hotel and company guidelines.

Maintain group blocks, rooming lists and reservations in system, processing all group reservation requests, changes and cancellations received.

Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirements and booking procedures are reflected correctly.

Create and update group block notes to provide relevant data pertaining to all group reservations, and coordinate with other departments as needed to provide group reservation information and group needs.

To work with Revenue Manager and other departments, checking room and room-@type availability, to maximize room's sales, yield and average room rate through upselling and other inventory and rate management initiatives.

To build strong relationships with all sources of bookings and work closely with the Front Office, Sales & Marketing Department as well as the Revenue Manager in maintaining and developing these relationships.

Ensure to control rates in general, low yield rooms allocations, free sell updates, complimentary rooms and upgrading, entry of group rooms bookings and timely wash.

Perform other duties as assigned to include, but not limited to, running daily reports to monitor accurate records for daily arrivals, cancellations, no-shows, etc.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications:

A true desire to satisfy the needs of others in a fast-paced environment

Refined verbal and written communication skills

Excellent attention to detail

Strong analytical and organizational skills

Excellent time-management and multi-tasking skills

Exceptional customer service and interface skills

General knowledge of rooms merchandising and yield management processes is a plus

Experience with Excel and PMS systems is ideal

Schedule is typically Monday-Friday, 8am-5pm

Primary Location: US-TX-Frisco

Organization: Hyatt Regency Frisco - Dallas

Pay Basis: Hourly

Job Level: Full-time

Job: Administrative

Req ID: FRI000724

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Hyatt

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