Remote---Sales/Customer Service Representative-English

Teleperformance USA • Maryland, Maryland • 14h ago

Category : Customer Service/Support

As a Customer Sales Specialist ,you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

Application Deadline: Ongoing until positions are filled.

To apply, please visit the TP Careers site at https://www.tp.com/en-us/careers **.

Currently, employment is restricted to residents of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WI, WV, WY.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us** here (https://www.teleperformance.com/en-us/contact-us/) . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Your Responsibilities

Customer Service & Sales Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns

Calmly attempt to resolve and de-escalate any issues

Escalate interactions when necessary and appropriate

Respond to requests for assistance and/or possible processing payments

Track all call related information for auditing and reporting purposes

Provide feedback on call issues

Meet sales objectives as defined

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.

Qualifications:

High School Diploma or equivalent.

Minimum of 6 months of customer service experience.

Must be 18 years of age or older.

Ability to @type at least 25 words per minute.

Comfortable with desktop computer systems and have general knowledge of Windows-based systems.

Customer service and/or sales experience preferred.

College degree preferred but not required.

Key Competencies:

Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.

Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.

Communication: Outstanding communication, listening, and analytical skills.

Organizational Skills: Strong organizational and problem-solving skills.

Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.

Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.

Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.

Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements

Internet Requirements:

A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).

Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN

Proof of internet speed required

Similar Jobs

MANAGER

Naval Sea Systems Command • Maryland, Maryland • 1d ago

Management & Administrative

Summary You will serve as a MANAGER in the Branch Head, Measurement Systems and Technology Branch of the Underwater Electromagnetic (UEM) Signatures and Technology Division, Code 754 of CARDEROCK DIV NS. This position is...

1d ago

Go to Apply

Project Manager, End User Engagement- Remote - United States

Stanley Black and Decker • Maryland, Maryland • 6d ago

Management & Administrative

Project Manager, End User Engagement- Remote United States 20% Travel Come build your career. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of...

6d ago

Go to Apply

14530 - Recruiter (Maryland Heights, Missouri | In-office) - In-House Temp

Kelly Services • Maryland Heights, MO • 1w ago

Management & Administrative

Together we change lives. Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless. No matter where you are in your career journey you can apply your knowledge and...

1w ago

Go to Apply

Procurement Manager

Kelly Services • Maryland Heights, MO • 1w ago

Management & Administrative

Procurement Manager Maryland Heights, MO Direct Hire $120-140k *Position is fully onsite *Annual bonus potential & comprehensive benefits Kelly is seeking a Procurement Manager to work with our client, a premier manu...

1w ago

Go to Apply

Administrative Assistant

CVS Health • Maryland, Maryland • 2w ago

Management & Administrative

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate...

2w ago

Go to Apply

Service Analyst

Aston Carter • Maryland Heights, MO • 2w ago

Management & Administrative

Service Analyst St. Louis, MO Job Description The Service Analyst oversees the full lifecycle of laptop and related hardware assets, from procurement and deployment through maintenance, recovery, and secure disposal. In...

2w ago

Go to Apply

Civil Project Manager

Latitude Inc • Maryland • 3w ago

Management & Administrative

Project Manager – Civil Engineering / Land Development Hybrid | 3 Days Remote / 2 Days In-Office | Walkersville, MD We’re seeking a high-level Project Manager to join our growing civil engineering and land development te...

3w ago

Go to Apply

Enterprise Test & Validation Oversight Manager (REMOTE)

Koniag Government Services • Maryland, Maryland • 4w ago

Management & Administrative

Kadiak, LLC, a Koniag Government Services company , is seeking an Enterprise Test & Validation Oversight Manager to support our government customer in Rockville, MD. The position is remote. However, collaboration wit...

4w ago

Go to Apply

National Account Manager - Grainger - Remote

Stanley Black and Decker • Maryland, Maryland • 4w ago

Management & Administrative

National Account Manager - Grainger - Remote United States Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentle...

4w ago

Go to Apply

Executive Administrative Assistant - Sales

GE Vernova • Maryland, Maryland • 4w ago

Management & Administrative

Job Description Summary The Executive Administrative Assistant provides high-level administrative support to senior executives and leadership teams. This role is responsible for managing schedules, coordinating meetings,...

4w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)