Customer Complaint Resolution Representative
Location: Shoreview, MN
Schedule: Monday-Friday, 8:00 AM-5:00 PM (Overtime available)
Work Arrangement: Hybrid after training (4+ weeks onsite training)
Duration: 12+ Month Contract with potential for long-term opportunities
Pay: $19.21-$20.00/hour
About the Role
A leading financial services organization is seeking Customer Complaint Resolution Representatives to support customers with concerns related to consumer banking, lending, and financial products.
In this role, you will make outbound calls to customers, gather and update account information, research issues, and help resolve customer complaints. This is an excellent opportunity for individuals with strong customer service skills, financial services experience, and the ability to navigate challenging conversations professionally.
Responsibilities
Make outbound calls to customers regarding account inquiries and complaints
Research and resolve escalated customer concerns
Update customer information and request necessary documentation
Review transactions, applications, and account activity to identify issues
Process corrective actions and account updates
Document findings, resolutions, and potential risks accurately
Communicate with customers and internal business partners to ensure timely resolution
Handle multiple cases simultaneously while meeting quality and service standards
Collaborate with team members and cross-functional departments
Support remediation and special project work as needed
Required Qualifications
High School Diploma or equivalent
3+ years of customer service experience
Experience working in a financial services, banking, lending, or related environment
Strong verbal and written communication skills
Ability to manage difficult conversations and de-escalate customer concerns
Strong organizational and multitasking abilities
Proven reliability, accountability, and attendance
Preferred Qualifications
Call center experience
Banking, mortgage, auto finance, lending, or account resolution experience
Experience in operations, underwriting, quality assurance, or compliance within the financial industry
Previous branch banking or community banking experience
Experience handling escalated customer complaints
Strong problem-solving and investigative skills
Ideal Candidate
Enjoys helping customers and resolving complex issues
Comfortable making outbound calls throughout the day
Demonstrates professionalism and empathy in challenging situations
Thrives in a fast-paced environment
Works well independently and collaboratively
Maintains attention to detail while managing multiple priorities
What We Offer
Long-term contract opportunity with potential for career growth
Hybrid work environment after training
Consistent weekday schedule
Free onsite parking
Valuable experience with a leading financial services organization
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Job Type & Location
This is a Contract position based out of Shoreview, MN.
Pay and Benefits
The pay range for this position is $19.21 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Shoreview,MN.
Application Deadline
This position is anticipated to close on Jul 22, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
