Microsoft Inside Account Manager - Public Sector

SHI • Somerset, NJ • 2h ago

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The Microsoft Inside Account Manager serves as the primary point of contact for customer interactions, facilitating communication between Outside Sales, customers, and SHI's internal departments. This role involves creating pricing quotes, managing large customer deals, and providing order updates while delivering excellent customer service and support. The Inside Account Manager must demonstrate effective communication, problem-solving, and organizational skills to maintain strong customer relationships and support sales initiatives.

This position is required to report to the SHI Somerset NJ office location on a hybrid schedule as determined by SHI management.

Role Description

Represent SHI as the primary contact for customer interactions.

Act as a liaison between Outside Sales, customers, and SHI internal departments.

Provide excellent customer service and support to both customers and the outside sales team.

Create pricing quotes for IT requirements, including hardware, software, renewals, and services.

Engage in large customer deals, manage deal registration, and track progress using the CRM tool.

Provide sourcing, product quotes, pricing, and information to the outside sales team.

Enter purchase orders and provide order status updates to Outside Sales and customers.

Participate actively in team meetings with managers for updates and changes.

Set up conference calls between Outside Sales, customers, vendors, and internal teams.

Proactively resolve issues related to product returns, invoicing questions, and customer concerns.

Behaviors and Competencies

Communication: Can communicate simple ideas and information clearly.

Follow-Up: Can demonstrate a willingness to follow up on tasks and responsibilities when reminded or prompted.

Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines.

Detail-Oriented: Can demonstrate an ability to follow instructions and complete tasks as assigned.

Organization: Can maintain a clean and organized workspace and follow simple organizational systems when assigned.

Problem-Solving: Can demonstrate a willingness to address and resolve problems when they arise.

Critical Thinking: Can understand and identify the strengths and weaknesses of an argument.

Adaptability: Can demonstrate a willingness to accept feedback and adjust to new tasks or changes in the workplace.

Teamwork: Can understand the importance of teamwork and is developing the ability to contribute effectively to team efforts.

Skill Level Requirements

Ability to grow existing customer relationships - Basic

Ability to learn new concepts and processes quickly - Basic

Proficiency in account management - Basic

Ability to excel in a team selling environment - Basic

Proficiency in stakeholder management - Basic

Other Requirements

Completed Bachelor's Degree with a 3.0 cumulative GPA, or experience in a Customer Service role in a corporate or office setting preferred

The base salary range for this position is $45,000 - $65,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus, are $55,000 - $85,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

SHI

Go to Apply

Share this job

Similar Jobs

SENIOR CUSTOMER SERVICE ASSOCIATE

Goodwill Industries of Southern New Jersey and Phi • Hamilton, NJ • 1h ago

Management & Administrative

Salary Range $18.00 - $18.00 Hourly Travel Percentage None Description SPECIFIC DUTIES Follow all Goodwill policies and safety procedures. Must possess professional etiquette. Successfully process register transactions,...

1h ago

Go to Apply

Remote---Sales/Customer Service Representative-English

Teleperformance USA • New Jersey, New Jersey • 1h ago

Management & Administrative

Category : Customer Service/Support As a Customer Sales Specialist ,you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a sui...

1h ago

Go to Apply

SENIOR CUSTOMER SERVICE ASSOCIATE

Goodwill Industries of Southern New Jersey and Phi • Ewing, NJ • 1h ago

Management & Administrative

1h ago

Go to Apply

Purchasing Agent

Robert Half • Woodbridge, NJ • 4h ago

Management & Administrative

Description We are looking for a Purchasing Agent in Middlesex County, NJ. In this role you will be responsible for purchasing activities, inventory management, and more. If you are looking for a new role, this could be...

4h ago

Go to Apply

Warehouse Operations Manager

Kuehne+Nagel • Piscataway, NJ • 5h ago

Management & Administrative

It's more than a job As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you're leading a team, en...

5h ago

Go to Apply

Operations Manager, Outpost Services

Indeed • Newark, NJ • 5h ago

Management & Administrative

Our Mission As the world's number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to gro...

5h ago

Go to Apply

Executive Administrative Assistant

J&J Family of Companies • Raritan, NJ • 8h ago

Management & Administrative

At Johnson & Johnson,?we believe health is everything. Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and les...

8h ago

Go to Apply

Senior Manager, Application Software Engineering

Oracle • Trenton, NJ • 17h ago

Management & Administrative

Job Description We're looking for managers with expertise and passion in solving difficult problems in distributed systems and highly available services. If this is you, at Oracle you can help, shape, design and build in...

17h ago

Go to Apply

Life Sciences Industry Expert - Supply Chain and Manufacturing SAP/Oracle ERP Senior Manager Leader

Accenture • Morristown, NJ • 18h ago

Management & Administrative

We Are: Accenture is a leading solutions and services company that helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterpri...

18h ago

Go to Apply

Sales Consultant

Lithia & Driveway • New Jersey, New Jersey • 20h ago

Management & Administrative

Dealership:L0703 DCH Paramus Honda DCH Paramus Honda Now hiring sales representatives! Schedule: Must have open availability, including Saturdays Are You Interested in a Lucrative Career in Automotive Sales? No Automotiv...

20h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)