Customer Accounts Advisor

Aaron's Inc • Massena, NY • 4d ago

The salary range for this role is $17.00 to $18.00 per hour/annually*. This position is also eligible for incentive pay based on performance.

Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Skills for Success

Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.

Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone

Sell customers on the benefits of timely lease agreement renewal payments

Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals

Assist with merchandise returns and guest deliveries as directed by management

Clean and certify merchandise in the Quality Assurance Center for all items personally returned

Complete and maintain weekly vehicle maintenance sheet and route sheets daily

Load, secure and protect product in company vehicle

Safely operate company vehicle

Assist the Sales Team as needed

Any reasonable duties requested by management

Requirements

United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.

Must meet DOT requirements to obtain certification in required states (United States)

Ability to work schedule of hours varying from 8 am to 9 pm

Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

Two years of retail/customer service experience preferred

High School diploma or equivalent preferred

Excellent interpersonal and communication skills

High energy with the ability to effectively perform all functions of the store and multitasking effectively

Proper telephone etiquette

Uphold the Aaron's Brand and protect company assets

Maintain a professional appearance

Proficient computer skills

Aaron's Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:

Paid time off, including vacation days, sick days, and holidays

Medical, dental and vision insurance

401(k) plan with contribution matching

*_ Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting . We may ultimately pay more or less than the posted range, and the range may be modified in the future . _An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

**Benefits vary based on FT and PT employment status.

C1832 - Massena

Massena

Similar Jobs

Administrative Assistant

Rochester Regional Health • Norfolk, NY • 2w ago

Management & Administrative

Description JOB TITLE: Administrative Assistant STATUS: Full Time LOCATION: 1 Hospital Drive, Massena, NY 13662 DEPARTMENT: SS Administration SCHEDULE: M-F, 8am-4pm SUMMARY Applies professional administrative knowledge a...

2w ago

Go to Apply

Evening Operations Manager

Price Chopper • Massena, NY • 2w ago

Management & Administrative

Pay Range: $23.75- $35.25 SUMMARY Responsible for the successful operation of the store during evening hours. Oversee customer service, teammate performance, merchandising standards, store cleanliness, Responsible for th...

2w ago

Go to Apply

Price Chopper Evening Operations Manager

Price Chopper • Potsdam, NY • 2w ago

Management & Administrative

2w ago

Go to Apply

Customer Service Associate

Walgreens • Massena, NY • 2w ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

2w ago

Go to Apply

General Mechanic

Alcoa Corporation • Massena, NY • 6h ago

Manufacturing & Warehouse

Shape Your World At Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress. The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper & world-shaper. At Alc...

6h ago

Go to Apply

Relationship Banking Representative Rotating

Community Financial System, Inc. • Potsdam, NY • 19h ago

Finance, Accounting & Banking

Overview At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., opera...

19h ago

Go to Apply

Assistant Grocery Manager

Price Chopper • Massena, NY • 2d ago

Retail & Hospitality

Pay Range: $18.00- $27.00 SUMMARY Provides fast, friendly, helpful and efficient service to all Price Chopper customers. Responsible for assisting with the operation of the grocery department. Assists the Grocery Manager...

2d ago

Go to Apply

Wireless Retail Sales Associate - W3329

OSL Retail Services • Potsdam, NY • 2d ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential? You will have unlimited earning potential with $16/hour base pay and uncapped commission! Employees earn $19/hour just hitting minimum expectations and top performers...

2d ago

Go to Apply

Cook - 1

Akwesasne Mohawk Casino Resort • Hogansburg, NY • 3d ago

Retail & Hospitality

Hogansburg, NY, US Salary: $17.25 Hourly Job Title: Cook 1 Department: Food & Beverage Starting Rate: $17.25 per hour Reports To: Lead Line Cook/Sous Chef FLSA Status: Non-Exempt License Type: Work Permit Closing Dat...

3d ago

Go to Apply

Hotel Maintenance

Akwesasne Mohawk Casino Resort • Hogansburg, NY • 3d ago

Retail & Hospitality

Hogansburg, NY, US Salary: $17.00 Hourly Job Title: Hotel Maintenance Department: Hotel Operations Reports To: Housekeeping Manager FLSA Status: Non-Exempt Status: Full Time License: Work Permit Closing Date : Open Until...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)