Account Manager

Penhall International • Columbus, OH • 4h ago

Application Instructions

Apply today to be considered for this open position-interviewing now!

Penhall Company has been shaping the future of concrete services for over 65 years. As the nation's leader in concrete cutting, coring, scanning, and demolition, and ranked 3rd in Demolition by ENR's 2023 Top Specialty Contractors, we deliver more than just expertise-we deliver results. With safety at the core of our operations and state-of-the-art technology in our hands, we ensure every project is executed with precision, efficiency, and care.

At Penhall Company, everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities. Every single Penhall Company employee moves our company forward. If you are self-motivated and find a job well-done to be the ultimate reward, you'll fit right in!

We offer a comprehensive benefits package which includes medical, dental, vision, and life/AD&D/LTD insurance; paid sick leave, paid vacation, a 401(k)-retirement savings plan with contribution; Employee Assistance Program and a culture that values opportunity for growth, development, and internal promotion.

Position Description

The Account Manager is responsible for managing customer relationships, estimating projects, and overseeing the successful execution of assigned projects. This role is critical in driving revenue growth, providing excellent customer service, and building strong networks within the market. The Account Manager will handle "Come Do" or service work as well as project work, ensure customer satisfaction, and achieve annual revenue goals. This is a full-time position, with a competitive salary and comprehensive benefits offered.

Duties and Responsibilities

Estimate and prepare proposals for assigned projects.

Communicate known project hazards, risk.

Oversee the management of projects, ensuring they are completed incident free, on time, within budget, and to client specifications.

Handle project and/or service ("Come Do") work as required, responding promptly to customer needs.

Meet annual sales volume goal of $3M - $5M+.

Develop and maintain strong relationships with clients, acting as the primary point of contact for assigned accounts.

Ensure high levels of customer satisfaction by addressing inquiries and resolving issues efficiently.

Provide consistent follow-up and communication with clients throughout the project lifecycle.

Identify new business opportunities within the assigned market and maintain a robust pipeline of potential projects.

Foster and develop partnerships that lead to revenue growth and increased market share for Penhall Company.

Work closely with the Branch Manager, sales team, and other departments to align project goals with overall company objectives.

Communicate project progress, potential issues, and client feedback to relevant stakeholders.

Collaborate with internal teams to ensure projects are completed efficiently and to the client's satisfaction.

Achieve annual revenue targets by successfully managing project delivery and cultivating client relationships.

Track and report on performance metrics, identifying areas for improvement and adjusting strategies to meet goals.

Build a network of industry contacts and maintain relationships with key stakeholders to enhance business opportunities.

Participate in community and industry events to increase brand awareness and establish Penhall Company as a truste

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