Healthcare Customer Service Collections Self Pay

Cognizant • Concord, NH • 6h ago

Schedule: 8:15am 5:00pm EST and one day 11:15am-8:00pm EST M-F

About the role

As a Healthcare Customer Service Collections - Self-Pay you will make an impact by assisting our clients' customers with their outstanding balance accounts to secure payment while providing exceptional customer service and maintaining positive customer relationships. You will be a valued member of the Cognizant team and work collaboratively with stakeholders and other teams.

In this role, you will:

Handle inbound calls as a representative of the hospital to arrange debt repayment based on the patient's financial situation and client repayment guidelines, using credit card, check, or obtained insurance. Record all updates and acquired information on accounts.

Understand and utilize HIPAA and TCPA guidelines during each call.

Ensure all required statements have been sent for accounts handled and request statements as necessary.

Properly manage patient disputes by obtaining all pertinent information, noting the dispute on the account, and escalating to a supervisor as necessary.

Assist in making outbound calls when required.

Perform other activities and responsibilities as assigned

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

High school diploma or GED

Minimum one year collections experience in healthcare working with patients

Minimum one year experience with Software Epic

These will help you stand out

Associate's degree.

Two years of related experience.

Self-pay collections in healthcare

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation: Applications will be accepted until July 10th, 2026

The hourly salary for this position is between $16.00 - $19.00 depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting.

Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Similar Jobs

Medical Front Office - Patient Service Specialist

Select Medical • Bedford, NH • 9h ago

Hospital & Medical

Overview Position: Patient Service Specialist Location: 10 Commerce Park N Unit 1B, Bedford, NH 03110 Type of Employment: Full-time Schedule: Monday- Friday (MWF 7:30a-4:30p; TTh 9a-6p) Compensation: $ 18.00- $20.00/hour...

9h ago

Go to Apply

Supervisory Medical Records Technician (ROI)

Veterans Affairs, Veterans Health Administration • Manchester, NH • 10h ago

Hospital & Medical

Summary This Supervisory Medical Records Technician (ROI) position is located within the Business Office Service Line at the Manchester VA Medical Center. This position is full-time at 40 hours per week. Responsibilities...

10h ago

Go to Apply

Product Technology Operations Manager

Cengage Group • Manchester, NH • 11h ago

Hospital & Medical

We believe in the power and joy of learning At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innova...

11h ago

Go to Apply

Manufacturing Engineering Tech

Smiths Group • Laconia, NH • 23h ago

Hospital & Medical

Company Description Overview: Ready to make your next move? A career at STS Aerospace allows you to take ownership of challenges, think creatively and be a part of our exciting growth journey. STS Aerospace in Laconia, N...

23h ago

Go to Apply

Program Analyst (Clinical Profile Manager)

Veterans Affairs, Veterans Health Administration • Manchester, NH • 3d ago

Hospital & Medical

Summary The incumbent will serve in a developmental assignment to provide the individual with the knowledge, skills, and abilities needed to perform the full range of duties as described in the target position descriptio...

3d ago

Go to Apply

REMOTE -Principal Software Developer- Agentic AI, Healthcare AI

Oracle • Concord, NH • 3d ago

Hospital & Medical

Job Description Responsibilities Architect, design, develop, deploy, and operate production-grade AI systems powered by LLMs, agents, retrieval, and enterprise data. Build agentic AI systems that leverage tool use, memor...

3d ago

Go to Apply

Medical Records Technician (HIT)

Veterans Affairs, Veterans Health Administration • Manchester, NH • 4d ago

Hospital & Medical

Summary This Medical Records Technician (HIT) position is in Business Office service at the Manchester VA Medical Center, located in Manchester NH. This position is a full-time at 40 hours per week. Responsibilities Majo...

4d ago

Go to Apply

Medical Records Technician (ROI)

Veterans Affairs, Veterans Health Administration • Manchester, NH • 4d ago

Hospital & Medical

Summary This Medical Records Technician Release of Information (ROI) position is in the Business Office located at the Manchester VA Medical center. This position is a full-time at 40 hours per week. Responsibilities Eva...

4d ago

Go to Apply

Director, Software Engineer Finance Tech - (Remote Eligible)

Capital One • Concord, NH • 4d ago

Hospital & Medical

Director, Software Engineer Finance Tech - (Remote Eligible) As a Capital One Director of Software Engineering, you'll work on everything from forward-looking forecasting frameworks and strategic planning tools to high-t...

4d ago

Go to Apply

Technical Account Manager - Printed Electronics

Insulectro • Londonderry, NH • 6d ago

Hospital & Medical

INSULECTRO, the largest national distributor of Printed Circuit Board and Printed Electronics materials, is seeking a Printed Electronics Technical Account Manager to focus on maintaining the existing customer base and d...

6d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)