Performance Specialist

PPG INDUSTRIES, INC. • Strongsville, OH • 1d ago

Performance Specialist - Job Description & Core Responsibilities

Role PurposeThe Performance Specialist is responsible for driving measurable operational improvement, productivity, and profitability within assigned PPG CDN customers, MSO accounts, and Strategic PPG Customers. This role serves as a trusted business partner to collision center leadership by delivering PPG Collision Services, operational expertise, and performance-based solutions that strengthen long-term customer relationships and enhance PPG loyalty.

Key Customer Responsibilities

Serve as the primary support contact for PPG CDN customers, MSO locations, and Strategic PPG customers.

Focus on existing key accounts with an emphasis on retention, growth, and performance improvement.

Partner closely with PPG sales, leadership teams, and distribution to align service efforts with strategic objectives.

Core Knowledge & Expertise ExpectationsPerformance Specialists are expected to develop and maintain expert-level understanding of:

PPG Collision Services offerings

Knowledge College, MVP Business Solutions, and related PPG performance tools

PPG PMXI and LINQ

PPG MoonWalk

Key Collision Center KPIs, focus on the 5:

Paint and Materials Gross Profit

Paint and Materials Sales as a % of total Sales

AP & Liquid cost per refinish hour (they need separated)

Paint & Materials sales per refinish hours sold

Refinish Hours sold per RO

Daily Responsibilities

Engage with assigned customers to understand current operational challenges and opportunities.

Provide on-site performance support focused on:

Paint shop efficiency and throughput

KPI review and identification of improvement opportunities

Process consistency and standardization

Educate customers on PPG Collision Services, Knowledge College, and MVP solutions as needed

Observe shop workflows and identify constraints impacting productivity or profitability

Serve as a trusted advisor by connecting operational improvements to measurable business outcomes

Collaborate with PPG sales, Strategic Account Manager, and distribution partners to ensure aligned customer messaging and support

Coordinate and support new installations and upgrades. (when needed)

Update Salesforce daily with accurate and timely documentation of:

-Visit Type

-Visit Sub Type

-Purpose

Monthly Responsibilities

Conduct structured KPI and performance reviews with key customers

Develop and track action plans tied to customer goals and agreed performance metrics

Support implementation of approved performance initiatives and best practices

Prioritize service efforts based on customer impact, strategic value, and business needs

Review Salesforce activity to ensure accuracy, completeness, and alignment with performance objectives

Share insights, trends, and success stories with the Collision Performance Manager and broader PPG team

Coordinate and support new installations and upgrades (when needed)

OEM Audits and support for Performance Specialist, OEM (when needed)

-Visit Type

-Visit Sub Type

-Purpose

Monthly Responsibilities

Conduct structured KPI and performance reviews with key customers

Develop and track action plans tied to customer goals and agreed performance metrics

Support implementation of approved performance initiatives and best practices

Prioritize service efforts based on customer impact, strategic value, and business needs

Review Salesforce activity to ensure accuracy, completeness, and alignment with performance objectives

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