Strategic Operations Manager - Identity Platform

Uber • Chicago, IL • 3h ago

About the Role

Strategic Operations Managers in Safety & Identity Operations are responsible for helping shape Uber's global identity verification strategy. This includes evaluating how and when we verify users, identifying opportunities to strengthen trust and safety, and ensuring our verification ecosystem balances security, user experience, operational efficiency, and business growth.

This role sits at the intersection of identity, risk, operations, and emerging technology . You will help define the future of identity verification across Uber's platform by evaluating new verification methods, assessing vendor performance, exploring Digital ID solutions, and identifying opportunities to improve how both consumers and earners establish trust on the platform.

We are looking for a highly curious and analytical operator who dives deep into data, asks the right questions, and takes ownership from problem identification through solution execution. The ideal candidate is comfortable navigating ambiguity, forming strong hypotheses, and translating insights into clear recommendations, improved processes, and measurable impact.

The ideal candidate combines structured thinking, investigative rigor, stakeholder influence, and strong business judgment, and is comfortable operating from strategy through execution in a dynamic, global environment.

What You'll Do

Analyze verification performance, user behavior, operational metrics, and customer insights to identify opportunities to improve identity confidence and reduce friction across Uber's platform

Help shape Uber's consumer and earner identity verification strategy, balancing trust, safety, compliance, growth, and user experience considerations

Evaluate emerging identity technologies and verification methods, including Digital IDs, reusable credentials, biometric verification, and other industry innovations

Assess vendor performance, service quality, operational effectiveness, and verification efficacy to inform strategic decisions and drive continuous improvement

Lead analyses, pilots, and proof-of-concept evaluations for new identity solutions, technologies, and verification approaches

Develop and drive recommendations to improve verification outcomes, operational processes, vendor quality, and user experience globally

Partner cross-functionally with Operations, Product, Engineering, Policy, Legal, Procurement, Risk, and Business Decelopment teams to design and implement scalable identity solutions

Build and own reporting and measurement frameworks to assess identity health, verification effectiveness, vendor performance, and business impact

Leverage data and AI tools (e.g., LLMs, automation, advanced analytics) to accelerate analysis, generate insights, and improve operational efficiency

Communicate clear, data-driven narratives and recommendations to influence stakeholders and drive strategic decisions

Basic Qualifications

4+ years of experience in strategy, operations, consulting, analytics, trust & safety, vendor management, product operations, or a related field

Strong analytical mindset with experience using Excel or Google Sheets for data analysis, including Pivot Tables, VLOOKUPs, and complex formulas

Experience utilizing generative AI tools (e.g., ChatGPT, Gemini, Cursor, or similar) to automate routine tasks, improve workflows, or enhance analysis

Bachelor's degree

Preferred Qualifications

Experience working on identity verification, authentication, fraud prevention, trust & safety, risk, KYC/KYB, account integrity, quality assurance or related problem spaces

SQL proficiency and experience working with large datasets

Experience evaluating vendor performance, service quality, operational effectiveness, or customer experience outcomes

Experience leveraging AI tools to analyze data, automate workflows, or enhance decision-making

Demonstrated ability to break down ambiguous problems, ask the right questions, and identify root causes

Experience turning data into actionable insights and driving strategic decisions

Track record of improving operational processes, vendor outcomes, product experiences, or policy decisions based on analysis

Strong stakeholder management skills, with the ability to influence without authority across global teams

Excellent communication skills, including synthesizing complex findings into clear, compelling recommendations

Ability to operate independently, prioritize effectively, and drive multiple workstreams simultaneously

High ownership mindset with a bias toward action and execution

Interest in emerging identity technologies, including Digital IDs, reusable credentials, and privacy-preserving verification solutions

~~ ~~

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

Uber

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