Assistant Community Banking Manager - Cloister Office

Ephrata National Bank • Ephrata, PA • 2h ago

Assistant Community Banking Manager

Job Description

Pay Transparency

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Benefits

Additionally, as part of our Total Rewards program, Ephrata National Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; health savings account and/or flexible spending account; dependent care flexible spending account; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay, jury duty, and bereavement; disability insurance coverage and maternity and parental leave; educational assistance and a robust wellness program with financial incentives.

To learn more about your potential eligibility for these programs, please visit About | Careers | Benefits | Ephrata National Bank.

Position Summary:

The Assistant Community Banking Manager plays a vital role in advancing our mission as a community bank committed to financial wellness and customer-defined success. This leader supports daily branch operations, strengthens team capability through intentional coaching, and ensures every customer interaction reflects our values of trust, service, and responsible growth.

Success in this role is measured not only by performance outcomes but also by leadership impact, team development, and meaningful relationships built within the community.

Essential Functions:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Collaborate, coach, and manage the branch team to execute an aligned sales and customer experience strategy.

Translate strategic priorities into clear, achievable daily actions for the team.

Perform and manage all aspects of the Consumer Lending and Account Opening functions.

Responsible for pipeline management and business results through formalized management routines and consistently inspects, supports, and coaches the branded sales process to proactively achieve sales targets.

Promote team atmosphere to ensure high-quality levels of sales production and customer service.

Demonstrate good judgment and decision-making to serve the customer and protect the bank from loss.

Identify and coach opportunities and make referrals to other areas within the Bank (e.g. Cash Management, Commercial Lending, Mortgage, Money Management Group, etc.).

Develop community relationships through social and/or bank-sponsored activities.

Accountable for oversight of branch operations and audit processes to minimize risk and maintain compliance.

Lead effective problem resolution, inclusive of acting as a point of escalation for the branch team

Drive employee experience to include recruiting, training, coaching, and leading the performance management process.

Responsible for the continued professional development of the branch team. Develop team members through intentional, structured coaching and ongoing feedback.

Demonstrate proficiency with creating and analyzing reports.

Perform transaction processing duties if needed.

Serve as acting Community Banking Manager during leadership vacancies or absences, providing operational oversight, team supervision, and cross-branch support to ensure continuity of service and achievement of performance goals.

Complete other duties that may be assigned by management

Required Education and Experience:

High school diploma or GED required. Associate or bachelor's degree preferred.

2-4 years of relevant experience.

Proven skills in banking or financial services, including direct exposure to retail banking operations, sales, customer relationship management, and risk/compliance practices.

Proven skills in people leadership, which may include assistant manager, team lead, or supervisory responsibilities. Experience must reflect true leadership ownership-not solely task delegation-including:

Ongoing coaching and performance development

Conducting performance conversations and providing constructive feedback

Supporting employee growth, engagement, and accountability

Leading through change and operational adjustments

Strong working knowledge of branch operations, regulatory compliance, internal controls, and customer service standards within a financial institution.

Demonstrated ability to think adaptively and make sound decisions in a dynamic branch environment, balancing customer needs, employee development, operational risk, and business performance goals.

Proven record of achieving individual and team performance goals while maintaining a positive, inclusive, and collaborative team culture.

NMLS registration required or must be obtained within 6 months role acceptance.

Successful completion of all required Transaction Processing, Account Opening, Consumer Lending, and IRA required training and obtainment of completion certificates.

Competencies:

ENB Operational and Functional Competencies

ENB SET Competencies (Strategy, Execution, and Talent)

Supervisory Requirements:

This position will have supervisory responsibilities.

Work Environment:

This job operates in a professional work environment. This role routinely uses standard office equipment such as computers, monitors, mouse, keyboard, phones, printers, scanners, photocopiers, filing cabinets, calculator, and fax machines.

Physical Demands:

Ephrata National Bank promotes an equal opportunity workplace and provides reasonable accommodations for otherwise qualified disabled applicants and employees. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. This position may require long periods of standing.

Position Type and Expected Hours of Work:

Days and hour

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