Overnight Front Office Supervisor

Hyatt • Isle Of Palms, SC • 1h ago

Description:

At Wild Dunes Resort, a Destination by Hyatt, we believe our guests choose us because of our caring and attentive colleagues who focus on delivering efficient service and meaningful experiences. We seek an Overnight Front Office Supervisor to help lead our team in creating memorable stays for our guests.

Position Overview

In this leadership role, you will support management by embracing key responsibilities such as coaching, training, scheduling, payroll, and interviewing new colleagues. You will guide and mentor Front Office colleagues, ensuring the check-in experience is smooth and that our guests receive timely information about hotel services and promotions.

Responsibilities

Provide strong leadership and clear communication, and develop positive working relationships among the Front Office team.

Oversee guest registration processes and confirm forms of payment

Assist with handling inquiries, resolving guest concerns, and ensuring a welcoming environment

Support senior leaders in essential management duties, including scheduling, payroll, and interviewing

Serve as a key point of contact for both colleagues and guests, facilitating a positive, engaging experience

Performing nightly audit functions, including but not limited to reconciling financial truncations, processing end-of-day reports, verifying and reconciling guest accounts, and ensuring all transactions are accurately recorded in the property management system.

Why Hyatt

Hyatt colleagues thrive in an environment that demands excellence and rewards talent and dedication. Whether you are seeking career growth, job enrichment, or a supportive workplace, we're here to help you succeed.

This is not your typical career opportunity-this is the Hyatt Touch . If you're ready for the challenge, we're prepared for you.

Qualifications:

Desired Qualities

· Previous supervisory or leadership experience preferred.

· Experience and a thorough understanding of Front Office operations.

· Previous overnight experience a plus

· Excellent communication and interpersonal skills

· Ability to train, motivate, and guide a diverse team

· A passion for delivering exceptional customer service and creating meaningful experiences

· A genuine desire to satisfy the needs of others in a fast-paced environment.

· Refined verbal and written communication skills.

· Ability to work a flexible schedule that will include weekends and holidays; availability to work overnight required

· Ability to stand for long periods.

Primary Location: US-SC-Isle of Palms

Organization: Wild Dunes Resort

Pay Basis: Hourly

Job Level: Full-time

Job: Front Office

Req ID: ISL001889

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Hyatt

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