SBA Loan Operations Specialist - REQ-2026-951

Customers Bank • Malvern, PA • 1h ago

Malvern, PA | West Reading, PA Full time REQ-2026-951 At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered. Location: Open to hybrid in any Customers Bank location in PA, NY, NJ, CA, MA, RI Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $25 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A resolute team member who is committed to meeting your needs today and tomorrow. On the leading edge: We are innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we are a partner you can trust. What You'll Do: The SBA Loan Operations Specialist is a key role within our Loan Operations Department, responsible for the day-to-day servicing, onboarding, and reporting of the bank's SBA loan portfolio. This position works across the full lifecycle of an SBA loan --- from initial setup through ongoing servicing and monthly reporting --- and serves as a go-to resource for both internal team members and external customers on SBA-related questions and processes. Responsibilities include, but are not limited to: Onboarding new and modified SBA loans to the bank's core operating system Processing SBA loan payments, advances, and modifications Completing SBA 1502 monthly reporting, reconciliation, and remittance processing Overseeing remittances of SBA sold loans to Guidehouse/Etran Tracking and managing monthly loan transactions for inclusion in 1502 reporting Researching and resolving SBA servicing and reporting exceptions Preparing payoff View the full job description on the employer's website. Equal employment opportunity, including veterans and individuals with disabilities.
PI285622249 / 13-2072.00 Loan Officers

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