Client Service Officer Officer Card Specialist

Enterprise Bank & Trust • Saint Louis, MO • 2h ago

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.

With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we're strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.

Together, there's no stopping you!

Job Title:

Client Service Officer Officer Card Specialist

Job Description:

Summary

This position supports clients with debit card and credit card services which include day to day functions, monthly and annual processes. The Client Service Officer Card Specialist will conduct interactions at the highest ethical behavior with all clients while continually looking for process improvements.

This is a Hybrid/Remote Potential position.

Shift: 9:00 am - 6:00 pm CST Monday - Friday with 2-3 Saturday shifts of 9:00 am - 1:00 pm CST a quarter.

Essential Duties & Responsibilities

Respond to heavy call volumes addressing clients debit card and credit card needs and inquires including but not limited to issue resolutions, card orders, troubleshooting denied transactions, determining fraud situations, etc

Respond to internal and external emails or other digital communication methods that are related to debit card and credit card inquires

Processes debit card and credit card maintenance requests including status changes, address updates, emergency card orders, travel notifications etc

Assist with the daily monitoring and maintenance of the debit card temporary limit cases

Submit debit card disputes upon client request

Works with the Lead Debit Card Specialist or Card Services Operations regarding any card issues (shipping delays, dispute status, billing inquires)

Communicates any issues or process improvements to leaders when identified

Assist with special projects that arise

Backup to the Lead Debit Card Specialist for daily tasks such as reconciling the settlement and card transactions general ledgers and handling the debit card unposted transaction reports

Serves as an escalation point for any debit card issues from Client Services or the Retail Teams

Understands and maintains compliance with bank's policies, procedures, applicable laws and regulations

Performs other duties as assigned

Qualifications

Strong organizational skills and ability to multitask efficiently

Initiative to rectify client issues utilizing manuals procedures and policies

Excellent verbal, written and telephone communication skills

Strong commitment to customer service

Ability to establish and maintain positive working relationships with management, vendors/partners, peers and bank associates

Proven accuracy and integrity of work

Adapt/respond quickly to change/new information

Required to be a subject matter expert and a resource to other departments within the bank

Ability to complete tasks within established timeframes

Bilingual - Spanish is preferred

Supervisory Responsibilities

None

Edu cation and/or Experience

High school diploma or general education degree

Minimum of 2 years in the financial services industry or a combination of relevant experience required

Previous customer service experience is required

Previous debit or credit card experience preferred

Computer and Software Skills

Skilled in operation of a personal computer and mobile device

Microsoft Office Suite (Word, Excel, PowerPoint)

Proficiency in navigating multiple banking systems

Google applications

Adobe Software

Certifications, Licenses, and Registrations

None

Equal Opportunity Statement:

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at hr@enterprisebank.com .

Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. If you would like more information about your EEO rights as an applicant under the law, please click HERE (https://wvw.enterprisebank.com/workplace\posters\2025) .

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