About Experience by Industrious:
At Experience by Industrious, we're building a portfolio of services that reimagine the workplace-not just for companies, but for entire office buildings. As part of our tenant experience offering, we partner with leading commercial landlords to deliver amenity and engagement programs that make tenants feel more connected, supported, and productive.
About the Role:
As a Regional Director of Operations, you'll be at the center of a dynamic, people-focused business. You'll oversee the execution of tenant experience programs-coaching teams, ensuring quality, and making sure everything runs smoothly.
Some days you'll be rolling out a new initiative. Others, you might be building an operations playbook, troubleshooting a service issue, or supporting a team member with their growth and development. No two days will be the same, but your north star will always be the same: creating great experiences for the people who work in our buildings.
We're looking for a Regional Director to lead the delivery of these programs across multiple properties. This is a unique opportunity to bring Experience by Industrious' high hospitality standards to life at scale, and to help define a new category of workplace experience for the commercial real estate industry. In this role, you will lead a mix of directly managed teams and teams embedded within Property Management structures, requiring you to drive performance, consistency, and experience quality both through direct leadership and strong cross-functional partnership.
What You'll Do:
Drive Operational Excellence Across a Regional Portfolio
Lead the daily execution of tenant engagement and amenity programs
Drive consistent execution of hospitality, amenity, and marketing standards across both directly managed and PM-managed teams
Conduct regular property visits, service audits, and performance reviews to identify gaps and opportunities
Establish clear operating standards, roles, and expectations across varied team structures
Navigate ambiguity in ownership and decision-making with clarity, ensuring alignment across stakeholders
Support the onboarding and activation of new properties, ensuring a seamless transition from launch to steady-state operations
Lead and Elevate Teams Through Direct and Dotted-Line Leadership
Lead teams and partner with Property Management-led teams and third-party vendors to deliver top-tier service
Set clear goals, provide coaching and feedback, and establish accountability for performance across all teams
Equip Property Management partners with tools, frameworks, and guidance to effectively manage community and amenity staff
Identify training needs and partner with internal teams to address them
Support recruiting, onboarding, and team development efforts
Model and reinforce a culture of hospitality, ownership, and continuous improvement
Build Strong Client and Property Management Partnerships
Act as the primary operational partner to landlord and Property Management teams, aligning on performance, experience standards, and execution across the building
Provide regular updates on performance, feedback, and key metrics
Collaborate with asset managers to align operations with building goals
Support Property Management teams in integrating tenant experience into broader building operations and asset strategy
Represent Experience by Industrious with professionalism, insight, and hospitality
Build Business Performance and Accountability
Track program budgets, spending, and operational KPIs across the portfolio
Partner with finance to monitor variances and maintain fiscal discipline
Support business planning and forecasting at the asset level
Ensure clear accountability for performance across both directly managed and PM-managed environments
Improve and Scale Programs
Help pilot new service offerings and experience touchpoints
Document learnings and best practices to support future rollouts
Support operational readiness for new service launches or initiatives
Identify and implement improvements to increase efficiency and impact
What You'll Need:
To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
HS Diploma or GED required.
Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Experience in multi-unit hospitality operations or similar experience strongly preferred.
Proven ability to operate effectively and independently in highly ambiguous environments that lack structure, processes, systems, or best practices
Experience translating ambiguous responsibilities into detailed, concrete project plans; experience executing efficiently against set project plans
Excellent verbal and written communication skills, with the ability to clearly and tactfully articulate a point of view; some experience making compelling presentation materials preferred
Strong design skills with the ability to articulate in a variety of ways complex plans and procedures for the diverse ways that individuals absorb material.
Experience working in a metrics-based management culture
Ability to comfortably lead difficult conversations, including with external stakeholders & executives
Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
Extensive organizational skills and an advanced inquisitive mindset.
Experience with the commercial real estate industry
Passion for creating exceptional customer experiences
In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.
Our Values In Hiring
At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
Disclaimers
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
About CBRE Group, Inc.
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Regional Director - West, Experience by Industrious position is $120,000 annually and the maximum salary for the Regional Director - West, Experience by Industrious position is $125,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
