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Senior Director Global Benchmarking & Innovation

MTA • New York, NY • 3h ago

Job ID: 16369

Business Unit: New York City Transit

Location: New York, NY, United States

Regular/Temporary: Regular

Department: Ridership Analysis & Modeling

Date Posted: Jul 5, 2026

Description

Job Information

Title Senior Director Global Benchmarking and Innovation

Department : Operations Planning

Authority: OA/TA

Division/Unit Data, Research, and Development

Work Location : 2 Broadway, Manhattan

Hours : Various

Deadline: Open until filled

Reporting Manager - Deputy Chief

Compensation

Salary Range

$ 132,353- $165,441 - Grade PPM010

Responsibilities

At the initiative of agency leadership, the newly formed GBI team will build on the Global Benchmarking unit's successful record of bringing intelligence from peer agencies around the world back into NYCT and will be charged with taking the next step to identify potential innovations that can be applied within NYCT. Further, the team will lead implementation of those innovations, or in some cases partner with relevant departments to implement these ideas. Responsibilities of this position include:

Manage and help build up the GBI team, consisting of a staff of up to seven.

Oversee the existing benchmarking team to support its current work maintaining NYCT's membership in the Community of Metros (COMET) and the International Bus Benchmarking Group.

Monitor industry best practices and emerging trends.

Cultivate relations with key stakeholders in Department of Buses (DOB) and the Department of Subways (DOS), and the Department of Paratransit.

Develop protocols for working with stakeholders to identify practical opportunities for improvement

Oversee research projects in response to requests from within the organization as well as field questions from peer agencies

Manage selected projects to bring innovations to NYCT

Education and Experience

A Baccalaureate degree in: Major Field of Study: City Planning, Transportation Planning, Economics, Engineering, Urban Planning, or a closely related field. 10 years' experience in transit planning, transit operations or related research field, five years of which should be in a management role

OR a satisfactory equivalent of education & experience

Desired Skills and Experience

Proven success as a project manager with a record of gaining organizational buy in.

Strong leadership and team management skills, with the ability to mentor and develop staff.

Deep experience with subway, bus and paratransit operations, with specific knowledge of the unique challenges in New York City.

Familiarity with best practices and trends among our global and national peer agencies

Ability to speak knowledgably and articulately to multiple audience @types, and on topics at both an overarching general narrative level and highly detailed project specific level.

Comprehensive knowledge of current and emerging transit data collection, planning, transportation modeling techniques and alternative analyses.

Experience in data analytics, or related technology-driven fields.

Excellent written and verbal communication skills.

Selection Method

Based on evaluation of education, skills, experience, and interview.

Appointment may be at a comparable level to current level of selected candidate (if necessary)

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policy making position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military

MTA

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