At A Glance
As a Dedicated Meta Technician Expert, you will operate as a highly skilled, autonomous field professional responsible for the end-to-end execution of break-fix, installation, and ad hoc maintenance activities, as well as core merchandising responsibilities. This role requires expert-level technical proficiency, independent decision-making, and ownership of in-market outcomes. You will ensure optimal performance, functionality, and visual standards across all Meta displays within your assigned territory. Responsibilities include diagnosing and resolving complex technical issues, executing installations and display refreshes, and maintaining full compliance with planograms (POG) and brand standards. As a trusted field expert, you will proactively identify opportunities for improvement, manage service execution with minimal oversight, and deliver consistent, high-quality results that meet or exceed program expectations.
This is a full-time position with a standard Monday-Friday schedule, beginning at 8:00 am. Occasional weekend work may be required, with advance notice provided.
Minimum Pay
USD $21.50/Hr.
Maximum Pay
USD $23.00/Hr.
What We Offer
Competitive weekly pay and early wage access - get paid when you need it
Health and wellness benefits plans
Paid time off and holidays
401(k) with employer matching
Paid training, drive time, and mileage between store locations
Employee discounts
Referral bonus
Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
Opportunity to work with a growing company that actively rewards and promotes its employees
What You'll Do
Execute weekly service visits across an assigned route of retail locations (24-35 stores based on market), while adhering to established schedules and program requirements
Consistently complete assigned work according to established schedules and minimize unnecessary rescheduling
Diagnose and resolve complex technical issues to maintain full functionality and performance of all assigned displays
Execute end-to-end installations, display builds, and refreshes, including fixturing, cabling, media players, and security components
Independently manage and complete ad-hoc service requests within 48-72-hour SLAs, where required
Ensure full compliance with planograms (POG), brand standards, and display requirements across all locations
Proactively identify root causes of recurring issues and implement sustainable solutions
Accurately document and report all service activity, outcomes, and insights on time
Perform merchandising tasks including inventory replenishment, POP placement, and pricing/fact tag execution
Manage and maintain/reconcile trunk stock inventory, ensuring appropriate replacement parts are available to support efficient service delivery and first-time fix success
Build and maintain strong relationships with in-store personnel as a trusted field expert
Participate in team calls, client interactions as required, and field ride-alongs to support program success
Complete administrative tasks with accuracy and timeliness, including scheduling and same-day reporting
Adapt to evolving business needs and take ownership of additional responsibilities as assigned
Maintain compliance with all company safety policies, required training, certifications, and professional standards
What You'll Bring
Experience and Education:
High school diploma or equivalent required
Experience with display installations, merchandising, and planogram execution
Experience using basic tools required to maintain displays
Experience diagnosing and resolving physical display issues, including lighting components, fixtures, and non-functioning buttons
Experience identifying and resolving electronic and connectivity issues, including cabling, power, and component integration
Skills and Attributes:
Strong verbal and written communication skills with the ability to professionally interact with store personnel and internal teams
Ability to independently manage an assigned account base, prioritize workload, meet SLAs, and make sound decisions with minimal supervision
Detail-oriented and highly organized, with a commitment to delivering high-quality work and exceptional customer service
Strong analytical skills with a focus on root-cause identification and long-term resolution
Advanced troubleshooting, installation, and repair capabilities across hardware, displays, and connected systems
Must commit to completing the market area's minimum weekly or special project hours request
Able to read POG schematics and wiring diagrams and correctly connect components
Must be proficient using your personal Smartphone/Tablet with GPS functionality to upload photos, report assignment data, reference documents while in-store, and schedule visits
Ability to drive on behalf of the company in compliance with company guidelines, with access to reliable transportation
Must commit to complete the market area's minimum weekly or special project hours request
Must have a basic toolkit
A basic toolkit includes a multi-screwdriver, torx security bit set, hammer, cordless drill, allen wrench, box cutter, rubber mallet, socket set, needle nose pliers, precision wire cutters, crescent wrench, easy off, putty knife, microfiber cleaning cloth, and goo gone
Availability and Logistics
Travel up to 120 miles with paid drive time and mileage per company policy
Willingness and ability to travel for 2-3 days to participate in in-person training
Available to work 40 hours per week minimum Monday through Friday (starting at 8 am), with occasional weekend work, if requested, with advanced notice
Any hours exceeding 40 in a workweek will be communicated in advance by leadership, to the extent possible. All hours and shifts comply with state and local requirements for wages, hours, overtime, and rest break guidelines
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to:
Regularly stand, walk, bend over, reach overhead, crouch, kneel, balance, grasp, push or pull, talk and/or hear, and drive
Always lift and carry supplies into the store up to 10 pounds
Regularly lift and carry up to 40 pounds
Frequently lift and carry up to 25 pounds
Continuous hand/eye coordination and fine manipulation
Occasional travel via flight or other modes of transportation
Important Information
Channel Partners Solutions is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. Channel Partners is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. Channel Partners is an at-will employer.
Channel Partners is a team of experts delivering end-to-end retail, marketing, and consumer activation solutions across industries. We connect every part of the retail ecosystem to move brands forward with precision, speed, and measurable impact. Visit us at www. (http://www.bdssolutions.com/) channelpartners.com (http://www.bdssolutions.com/) for more information.
Channel Partners is committed to protecting applicant privacy, and any personal information submitted during the hiring process is used solely for recruitment purposes in accordance with our privacy policies and applicable data protection laws, including CCPA. We restrict access to applicant data to authorized personnel and maintain safeguards to prevent unauthorized access or misuse. Applicants may have rights under these laws-such as accessing, correcting, or requesting deletion of their information-and can contact Human Resources with any questions or to exercise these rights. To view our privacy policies, please visitPrivacy Policy (https://channelpartners.com/privacy-policy/) and California Privacy Rights (https://channelpartners.com/california-privacy-rights/) .
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Job LocationsUS-MA-Framingham
Category Display Maintenance
Position Type Full-Time
