Appointment Services Representative

MCW: SARGEANT HEALTH CENTER • Milwaukee, WI • 1h ago

JOB REQUIREMENTS: Summary Services Froedtert & Medical College of
Wisconsin patients in any way possible, particularly with regards to
patient registration and scheduling to ensure a quality experience.
Tasks are completed for several specialties and a large group of
physicians (typically 60 or more) across the many locations of our
clinical enterprise following detailed protocols and enterprise
scheduling tools. Help patients schedule with the right physician at a
time and location most convenient for them and complete full
registration and insurance coverage set up to help ensure proper payment
for services rendered. Hybrid position: 95% Remote, 5% Onsite, must live
in Metro Milwaukee, WI area. Primary Responsibilities Schedules, cancels
and reschedules appointments via phone for multiple specialties and
locations including providing directions, instructions and other
information regarding appointments. Triages calls to determine caller
needs and provide excellent customer service, doing whatever possible to
meet patient needs. Responds to inquiries and/or routes calls, messages
and requests to appropriate individuals or areas. Encourages patients to
sign up for MyChart and the Froedtert & MCW App to help manage their
healthcare electronically and steps them through the process to get
activated on these online tools. Completes full registration including
setting up insurance coverage for new patients and verification of
registration and coverage information for established patients. Runs
electronic eligibility to verify coverage information and ensures the
insurance is accepted by our physician groups. Completes MSP
questionnaires with Medicare patients. Works through referral queues,
faxes, email, and other correspondence following detailed guidelines to
schedule patient appointments, create referrals, track completion and
communicate back to referring physicians if unable to schedule. If
patient\'s insurance is not in our network, refers patients to community
clinics or to physicians within their network as appropriate. Manages
web appointment requests for assigned team. Checks e-mails and Epic
InBasket regularly throughout the day to keep up to date with any
changes and receives information on patients who need to be scheduled.
Develops understanding of Froedtert & Medical College of Wisconsin
clinic locations and the locations of its affiliate facilities,
including directions to and within associated buildings in order to give
appropriate directions to patients. Follows detailed protocols and
enterprise scheduling tools to ensure accuracy of all appointment
scheduling, registration and... For full info follow application link.
EEO/AA Minorities/Females/Vets/Disability The Medical College of
Wisconsin is an affirmative action/equal opportunity employer and does
not discriminate in hiring or employment on the basis of age, sex, race,
color, religion, national origin, veteran status, disability or sexual
orientation. *** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/C2B6D79BF8D84FEF Qualified females, minorities, and special
disabled veterans and other veterans are encouraged to apply.

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