Branch Manager

Crescent Electric Supply Company • Minster, OH • 3h ago

As a Branch Manager at Crescent Electric, you will be responsible for the day-to-day leadership and operational performance of the branch, ensuring efficient operations, strong customer service, and effective execution of the inside sales function. In this role, you will oversee warehouse operations, delivery logistics, and inside sales teams while partnering closely with the regional sales organization to support customer growth and account development.

PRIMARY DUTIES:

Sales & Customer Relationship Management

Partner with Sales leadership to align on sales targets for Inside Sales execution.

Drive profitable sales growth through strategic planning and execution.

Oversee the execution of the inside sales strategy, pricing, and customer support.

Build and maintain strong relationships with electrical contractors, industrial customers, OEMs, and other stakeholders.

Partner with outside sales teams to develop new business and expand existing accounts.

Assist with account development and make support calls on customers as necessary.

Resolve customer issues and ensure exceptional service.

Provide market and customer insight to the AVP for the annual business plan.

Stay abreast of current markets served, industry trends, new products, market prices, customers, vendors and competitors.

Establish and maintain a regular business review cadence with key supplier partners to evaluate performance, assess market trends, and align on new product launches and promotional strategies.

Provide superior customer service and support company goals and objectives using the Company's Value Added Services.

Effectively partner with the Pricing Team to be competitive with current market levels while attaining necessary margin and profit goals.

Leadership Duties:

Lead, mentor, and develop branch staff, including inside sales, counter sales, warehouse, and delivery teams.

Create a culture focused on safety, accountability, collaboration, and customer service.

Conduct coaching, performance evaluations and pay recommendations

Ensure all positions are staffed by qualified and trained personnel

Carry out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws.

Provide management and guidance for all work performed in the branch including: branch purchasing, pricing, quotations, contract review, and warehouse activities and/or other staff who are responsible for these functions or areas.

Perform training analysis by function and implement plans to bridge gaps.

Attend branch/company meetings and events as required. Overnight travel may be necessary

Collaborate on product promotions, training, and inventory strategy.

Ensure proper stock levels of core electrical distribution products in partnership with the Purchasing Team (e.g., wire/cable, lighting, switchgear, distribution equipment, controls).

Perform other duties as assigned or requested.

Operational Management

Ensure compliance with company policies and safety standards.

Assist with corporate audits as necessary.

Retain and safeguard all company assets and records as required by executive/corporate management and policies.

Ensure Crescent's Business System standard processes are installed and executed at branch.

Cross Functional Partnerships:

Provide backup support for branch drivers to ensure timely customer deliveries.

Deliver counter service support to assist customers and maintain service levels during peak or staffing gaps.

Partner with Real Estate to identify, escalate, and resolve facility-related issues, including building repair

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