Sales Manager - Full Time

Michaels • Lebanon, PA • 1h ago

Store - LEBANON, PA

The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.

Major Activities

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.

Ensure execution of Company policies and standards, holding team accountable for store conditions and results.

Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.

Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.

Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.

Oversee Balloons business, birthday party operations, and other in-store programs and events

Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.

Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.

Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.

Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.

Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).

Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.

Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Other duties as assigned

Minimum Type of Experience Required

3+ years retail leadership experience

Work Environment

Ability to remain standing for long periods of time

Ability to move throughout the store

Regular bending, lifting, carrying, reaching, and stretching

Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.

Ability to climb ladders or step stools to stock and retrieve products.

Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.

Ability to work in a fast-paced environment with frequent customer interactions.

Work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com ?and? Michaels.ca .?The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit? www.michaels.com .

Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance (https://careers.michaels.com/us/en/benefits) page. For additional information regarding benefits, visit MIKBenefits.com

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English (https://www.eeoc.gov/sites/default/files/2022-10/22-088\EEOC\KnowYourRights\10\20.pdf)

EEOC Know Your Rights Poster in Spanish

EEOC Poster Optimized for Screen Readers (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\KnowYourRights\screen\reader\10_20.pdf)

Federal FMLA Poster

Federal EPPAC Poster (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

Similar Jobs

Sales Manager - Part Time

Michaels • Lebanon, PA • 1h ago

Management & Administrative

Store - LEBANON, PA The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service ope...

1h ago

Go to Apply

Sales Manager Full Time

Michaels • Harrisburg, PA • 1h ago

Management & Administrative

Store - HARRISBURG-CAMP HILL, PA The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end an...

1h ago

Go to Apply

Police Officer - Part Time

UPMC • Lititz, PA • 2h ago

Management & Administrative

Are you a dedicated law enforcement professional who values quality and safety? Look no further! UPMC is thrilled to announce an exciting opportunity for Sr. Police Officer II, Part-Time, to join our dynamic team at UPMC...

2h ago

Go to Apply

Police Officer

UPMC • Harrisburg, PA • 2h ago

Management & Administrative

Are you a law enforcement professional looking to join a team centered around our UPMC core values of Quality and Safety? UPMC is excited to be hiring for a Police Officer opportunity at UPMC Harrisburg Hospital. Why Cho...

2h ago

Go to Apply

Oracle NetSuite - Account Executive - Mid market - Business Services - East

Oracle • Harrisburg, PA • 7h ago

Management & Administrative

Job Description About Oracle NetSuite Do you want to advance your career with the world's first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives l...

7h ago

Go to Apply

Sr. Acct.Mgr. Account Management GHH -- ME, VT, NH

Merck • Harrisburg, PA • 1d ago

Management & Administrative

Job Description Vaccine Key Customer Leader Under the guidance of the Director, Commercial Operations-Vaccines, the Vaccine Key Customer Leader (VKCL) is the primary Vaccine point of contact for our company with assigned...

1d ago

Go to Apply

Relief Account Sales Manager

Keurig Dr Pepper • Lancaster, PA • 1d ago

Management & Administrative

Job Overview: Relief Sales Manager for Greater Lancaster, York, and Hanover, PA Hiring Immediately The Relief Sales Manager is responsible for up-selling and fulfillment/replenishment, focusing on execution and merchandi...

1d ago

Go to Apply

Senior Field Sales Manager, SaaS Remote

Wolters Kluwer • Harrisburg, PA • 1d ago

Management & Administrative

You may work from a remote home office location anywhere in the Eastern or Central Time Zones Research & Advisory, US (CCHGroup.com)** is part of Wolters Kluwer Tax & Accounting, one of the world's leading provid...

1d ago

Go to Apply

Software Engineering Team Manager

Pearson • Harrisburg, PA • 1d ago

Management & Administrative

Software Engineering Team Manager (USA) About PSG-CP Pearson is the world's lifelong learning company, and PSG-CP (Pearson Software Group - Content Platform) is the organization powering how that learning gets created, e...

1d ago

Go to Apply

Asset Management Senior Engineer

GlaxoSmithKline LLC • Marietta, PA • 1d ago

Management & Administrative

Are you looking for an engineering role that allows you to leverage your technical knowledge in a state-of-the-art manufacturing environment? If so, this Asset Management Senior Engineer role could be an ideal opportunit...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

Similar Jobs

Sales Manager - Part Time

Sales Manager Full Time

Police Officer - Part Time

Police Officer

Oracle NetSuite - Account Executive - Mid market - Business Services - East

Sr. Acct.Mgr. Account Management GHH -- ME, VT, NH

Relief Account Sales Manager

Senior Field Sales Manager, SaaS *Remote*

Software Engineering Team Manager

Asset Management Senior Engineer

Senior Field Sales Manager, SaaS Remote