SAP Business Process Manager - Sales & Distribution

PARKER HANNIFIN CORPORATION • Lakewood, OH • 1h ago

Position Summary

Position Summary:

The SAP Business Process Manger - Sales & Distribution leads system design requirements for the Sales and Distribution workstream within SAP by developing standardized processes and related training requirements to ensure consistency across enterprise-wide SAP deployments.

Scope/Supervision and Interaction:

_ Has Direct Reports _X Does Not Have Direct ReportsThis role is responsible for the creation, maintenance, and revision control of Sales & Distribution business process documentation, as well as the development of training materials that support effective user adoption and process compliance.

Essential Functions:

Lead the SD workstream technical team in developing standardized SD processes across the organization.

Leverage experience, user validation, and testing to ensure processes meet operational requirements.

Manage ServiceNow incidents and ADO bugs to ensure timely action, resolution, and closure.

Review issues to identify root causes and lead the development of change requests as needed

Manage ServiceNow RITMs and ADO change requests to ensure configuration and development align with desired business process solutions across the enterprise

Develop key design decisions and obtain required approval

Establish technical support priorities and align schedules accordingly

Ensure all testing activities meet defined design requirements

Own documentation, revision control, communication and training of changes affecting the user community.

Maintain all SD business process documentation, including revision control.

Lead SD training requirements for deployments and ensure effective training materials are available for new users at existing sites.

Facilitate and actively participate in both virtual and in-person workshops.

Play a key role in sales and customer service assessments and back-office processes, including order management, pricing, returns/credits, global trade, logistics, and invoicing, in partnership with Corporate IT.

Ensure alignment with SAP ERP strategy, maintain a strong understanding of SAP functionality, and demonstrate fluency across parallel systems throughout the project lifecycle.

Influence peers and executives across organizational boundaries to drive global strategic initiatives and process changes that support implementation efficiency.

Plan and design the systems and processes needed to achieve Parker Win Strategy objectives, including global dashboards and reporting tools.

Engage and communicate proactively with regional customer service leaders, pricing managers, and key stakeholders to address changing business requirements and lead change initiatives to successful, on-time, and on-budget completion.

Identify additional improvement opportunities in sales and customer service, and lead the development, presentation, and adoption of supporting business cases.

Qualifications:

Minimum four-year technical or business degree

5+year's commercial experience (customer service, sales, pricing, product sales management)

Industrial Manufacturing environment preferred

SAP ECC/S4 Hana experience or SAP implementation experience is a plus

Strong change -management and conflict resolution

Exceptional communication and interpersonal skills with ability to present and explain technical information to various audiences.

Experience leading cross functional project team

Ability to travel 25%+ on annual basis with increased travel required during certain months or quarters

Qualifications:

Minimum four-year technical or business degree

5+year's commercial

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