Senior Manager, Operations Strategy and Transformation Services

Charles Schwab • Westlake, TX • 5h ago

Your opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Lone Tree: 9800 Schwab Way, Lone Tree, CO 80124

Orlando: 1958 Summit Park Dr, Orlando, FL 32810

Omaha: 200 South 108th Avenue, Omaha, NE, 68154

Phoenix: 2423 E. Lincoln Dr, Phoenix, AZ 85016

Westlake: 3000 Schwab Way, Westlake, TX 76262

The Operations Strategy team within Operational Services plays a critical role in driving transformation across the firm, advancing initiatives that enhance efficiency, optimize processes, and enable enterprise-wide strategic programs. As a Senior Manager, Operational Services, Strategy & Transformation, you will operate at the center of this work, partnering closely with senior leaders to bring strategy to life through disciplined execution.

In this role, you'll lead complex, cross-functional initiatives that shape operational performance and business outcomes. You'll translate high-level strategic priorities into structured, actionable plans, defining scope, milestones, ownership, and dependencies, while building alignment across diverse stakeholder groups. Your ability to navigate ambiguity, apply structured thinking, and maintain momentum across competing priorities will be essential as you guide initiatives from concept through delivery.

You will play a key role in creating clarity from complexity, using data and insights to inform decisions, proactively identifying risks, and driving solutions that keep workstreams on track. Through strong communication and executive storytelling, you'll develop materials that influence decision-making and ensure transparency across leadership. At the same time, you'll help reinforce a collaborative, accountable culture by aligning partners, facilitating productive discussions, and supporting the development of team members.

Reporting to a Director in Operations Strategy, this is an opportunity to lead meaningful work that spans the enterprise, build relationships across the organization, and contribute to how Schwab evolves and scales its operations for the future.

What you have

Required Qualifications:

7+ years of relevant experience in strategy, operations, consulting, or program delivery

Demonstrated experience leading cross-functional initiatives and delivering against complex milestones

Strong analytical and problem-solving skills, with ability to work with data and develop insights

Strong written and verbal communication skills, including experience developing executive-level materials

Experience managing projects or workstreams from planning through execution

Comfort working in a fast-paced, ambiguous environment with a proactive mindset

Demonstrated success translating analysis into execution, ensuring insights and recommendations are converted into actions that advance strategic priorities

Experience aligning stakeholders and driving outcomes across cross-functional teams through effective communication, influence, and collaboration without direct authority.

Success transforming complex, evolving challenges into clear strategies, actionable plans, and meaningful results

Bachelor's degree required

Preferred Qualifications:

MBA or advanced degree a plus

In addition to a base salary, this role is also eligible for bonus or incentive opportunities.

What's in it for you

At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

401(k) with company match and Employee stock purchase plan

Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

Paid parental leave and family building benefits

Tuition reimbursement

Health, dental, and vision insurance

What's in it for you:

At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

401(k) with company match and Employee stock purchase plan

Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

Paid parental leave and family building benefits

Tuition reimbursement

Health, dental, and vision insurance

Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.

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