Working Title: Training and Communications Manager
Job Class: Employment and Economic Development Special Program Manager
Agency: Department of Employment and Economic Development
Job ID : 95133
Location : St. Paul
Telework Eligible : Yes, may be eligible for some telework
Full/Part Time : Full-Time
Regular/Temporary : Limited
Who May Apply : Open to all qualified job seekers
Date Posted : 07/03/2026
Closing Date : 07/24/2026
Hiring Agency/Seniority Unit : Department of Employment and Economic Development / Managerial
Division/Unit : Unemployment Insurance
Work Shift/Work Hours : Day Shift, 8:00AM to 4:30PM
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $40.86 - $59.07 / hourly; $85,315 - $123,338 / annually
Classified Status : Unclassified
Bargaining Unit/Union : 220 - Manager/Unrepresented
End Date : Up to one (1) year
FLSA Status : Exempt - Executive
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : No
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Position Purpose:
The Training and Communications Manager will direct and manage the Unemployment Insurance (UI) Program training and communications teams. This position ensures that stakeholders, customers, and staff have a clear understanding of the UI Program's purpose, operations, and outcomes. The Training and Communications Manager is also responsible for continuously improving the online experience of applicants, employers, employer agents, and staff by applying industry best practices to strengthen the program's online presence.
Key Responsibilities:
Develop and implement comprehensive internal and external communication strategies that support organizational goals and priorities, including managing content on ui.mn.gov, overseeing the production of publications and correspondence, and ensuring all communications meet state and federal accessibility requirements.
Develop and implement comprehensive employee development strategies that support organizational goals and priorities, including directing training program design and delivery, managing onboarding, overseeing learning management systems, and leading long-term workforce development and succession planning efforts.
Direct, manage, and coordinate contracts with external vendors and interagency agreements with other state agencies, including managing vendor selection, work breakdown, deliverables, invoicing, and risk.
Exercise supervisory authority so that applicable labor agreements and plans are equitably administered and staff effectively perform assigned job duties to achieve the annual objectives of the section.
This position will be based out of the St. Paul office.
This position is telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) eligible. Staff are provided with the tools and equipment to be successful in a virtual work environment. Please note, the telework policy could change with notice based on business needs.
This is a temporary unclassified appointment anticipated to last up to one (1) year.
Minimum Qualifications
Please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.
Four (4) years of supervisory or team lead experience in an Unemployment Insurance program or other eligibility-based public assistance program.
Applicants that meet the above minimum qualification will be further evaluated on the following:
Experience working in a large call center environment ensuring goals are achieved and deadlines and/or milestones are met.
Experience developing and delivering new hire orientation training as well as on-the-job training in a fast-paced operational setting.
Ability to translate complex policy, regulatory, or procedural content into clear, accessible materials for staff and customers.
Preferred Qualifications
Experience with governing laws and regulations, procedures, and system tools of the Minnesota Unemployment Insurance Program.
Experience developing or maintaining training curricula, job aids, and reference materials related to Unemployment Insurance laws, policies, procedures, and system workflows.
Experience coordinating training or communications efforts in response to policy changes, system enhancements, or legislative updates within the Unemployment Insurance @context.
Ability to understand and apply the Unemployment Insurance business model.
Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.
Additional Requirements
A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components:
Criminal Background Check
Employment Records Check (current and former State employees only)
Employment Reference Check
Conflict of Interest Review
Driver's License and Records Check
The Minnesota Department of Employment and Economic Development will not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
