Collaboration Solutions Engineer

KOCH INDUSTRIES INC • Green Bay, WI • 3h ago

JOB REQUIREMENTS: Your Job The Koch Technology Employee Services team is
hiring an IT Engineer to join our skilled engineering team. This
individual will be a part of a global team that focuses on Collaboration
Technology along with other related areas for Koch Industries. As a part
of this team, you will work to provide modern Identity solutions and
services for all Koch businesses. Additionally, there is responsibility
for the entire enterprise in designing innovative solutions, creating,
and sharing best practices, and providing support for our services. Our
Team The Employee Services Organization provides value-added strategic
partnerships with other Koch companies in ownership and support of
several key processes and platforms. We deliver IT products and services
that enable employee success and collaboration, foundational accounts
and devices, and transformational mobility and XR experiences. As a
trusted partner, we focus on people, processes, technology, and data to
drive transformation. Our team members are key contributors through the
application of frameworks and principles with an emphasis on leveraging
critical and economic thinking to drive value. Location: This role
requires an in-office presence with flexibility in Wichita, KS / Plano,
TX / Atlanta, GA / Green Bay, WI. This role is not eligible for VISA
sponsorship. What You Will Do Be an active member of global team that
works with and supports O365 products. Own administration and support of
O365 (SharePoint, Exchange, OneDrive, Yammer, Teams, etc.) as well as
PowerPlatform (Flow, Apps, PowerBI). Apply advanced critical thinking,
technical skills, and knowledge to collect needed information to resolve
issues in a highly complex and fast-paced environment. Drive Problem
Management through identification of recurrent problems and subsequent
root cause to improve processes and drive long term value. Enable
1st/2nd level support through knowledge sharing opportunities,
documentation, troubleshooting, process improvement and training.
Creating documentation that is easily consumed by a global audience by
both customers and support organizations. Responsible for supporting
customer requests. Focusing on improving ticket SLAs, volumes, and
customer satisfaction. Ensuring prompt resolution. Escalation point for
critical incidents and outages for the products. Work as part of a
global team providing support after hours as required. Who You Are
(Basic Qualifications) Experience working with Office 365, Active
Directory, Exchange. Experience working both independently and in a
team-oriented, collaborative environment. Experience in writing
knowledge base articles based on resolution paths. Experience working
with End users to troubleshoot and resolve their Office 365 issues.
Demonstrated ability to apply AI/GenAI capabilities to improve
business... For full info follow application link. Equal Opportunity
Employer, including disability and protected veteran status. ***
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/531EBBE6A0094812

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