Customer Service Representative Lead - Flushing

WesBanco Bank, Inc • Flushing, OH • 3d ago

Summary:

Promote a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Charged with ensuring excellent customer service and operational expectations are met regarding all Customer Service Representative (CSR) related matters. Assists banking center management with operational reports and duties. Expected to perform the duties of a CSR. Serves as the primary point of contact for issues and complex or escalated customer service needs for CSR function. Supports the banking center in achieving sales goals by identifying referral opportunities as well as observing and providing coaching to CSR staff.

Essential Functions:

Excellent Customer Service

Identify Referral Opportunity

Leadership of CSR Line

Operational Control and Reporting

Essential Duties and Responsibilities:

Personally, models the standards of the Bank's Mission, Vision, and Pledge.

Promotes a sales and service culture within the banking center and assists the Banking Center Manager in ensuring that the CSR staff receives proper coaching and training to identify referral opportunity.

Assists in and completes reports related to Operations as assigned by Banking Center Management.

Develops knowledge of the Bank's products and services.

Performs the normal duties of a CSR with accuracy and efficiency as outlined in separate CSR job description.

Charged with maintaining appropriate levels of cash as assigned by the Bank through ordering and shipping of money.

Primary contact for customer issues and complex customer's needs related to CSR function.

Ensures security and dual control procedures as assigned by the Bank are met at all times.

Communicates pertinent information to the CSR staff in a timely manner.

Responsible for ensuring all necessary and assigned audits are performed at the standard set by the Bank.

Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.

Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.

SUPERVISORY RESPONSIBILITIES

Responsible for assisting management in interviewing, hiring, and coordination of training of new CSR hires.

Charged with assigning and directing work, assists with coaching, training, and evaluating performance.

Addresses complaints and resolves issues relating to the CSR line.

Other Skills and Requirements:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Must have strong product knowledge for the level of selling and successfully promoting products expected with position.

Ability to write simple correspondence.

Sound mathematical and analytical skills preferred.

Must have excellent organizational skills and the ability to multi-task and to be flexible.

Ability to lift and carry up to 25 lbs.

Must be available to work all hours of

Similar Jobs

(USA) GM Coach (Non-Complex) - WM, Management

Walmart • Triadelphia, WV • 15h ago

Management & Administrative

Position Summary... What you'll do... Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with...

15h ago

Go to Apply

Customer Service Representative Lead - St Clairsville Main

WesBanco Bank, Inc • Saint Clairsville, OH • 3d ago

Management & Administrative

Summary: Promote a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Charged with ensuring excellent customer service and operational e...

3d ago

Go to Apply

Line Servicer

American Electric Power • Saint Clairsville, OH • 1w ago

Management & Administrative

Job Posting End Date 07-07-2026 Please note the job posting will close on the day before the posting end date Job Summary Perform all @types of work involved with the installation, rearrangement, maintenance, operation,...

1w ago

Go to Apply

Customer Service Representative

West Virginia Employer • Wheeling, WV • 1w ago

Management & Administrative

The Customer Service Representative is responsible for answering phone calls in a prompt and courteous manner to achieve contractual obligations. Responsible for answering Member's and Provider's questions with a quick a...

1w ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Uhrichsville, OH • 1w ago

Management & Administrative

Job Description The Commercial Sales Team at AutoZone plays a pivotal role in driving growth across our professional customer base. Focused on delivering quality parts, reliable service, and dedicated support, this team...

1w ago

Go to Apply

Project Manager - AutoCAD experience required

West Virginia Employer • Triadelphia, WV • 2w ago

Management & Administrative

Qualifications: 2-year AutoCAD degree or equivalent AutoCAD experience. Ability to read design drawings. Eagerness to grow and learn about the construction and manufacturing industry. Eagerness to develop AutoCAD skills....

2w ago

Go to Apply

Seasonal, Operations Administrative Assistant (Part Time)

H&R Block • Wheeling, WV • 2w ago

Management & Administrative

About the Role Provide essential administrative and operational support across one or more districts, helping drive smooth, efficient day-to-day office operations. Partner closely with District Operations Coordinator (DO...

2w ago

Go to Apply

Administrative Assistant

West Virginia Employer • Triadelphia, WV • 2w ago

Management & Administrative

Qualifications: Associates degree required, Bachelors degree preferred or equivalent experience. Two to four years of experience in an administrative position. Excellent customer service skills and attention to detail. S...

2w ago

Go to Apply

Senior Electrical Services Specialist

Siemens • Richmond, OH • 2w ago

Management & Administrative

Job Family: Buildings Req ID: 509237 Position Location: This role supports the East region, which serves customers throughout the greater East region area. Here at Siemens, we take pride in enabling sustainable progress...

2w ago

Go to Apply

Area Customer Experience Specialist

Huntington National Bank • Wintersville, OH • 3w ago

Management & Administrative

Description Summary: As an Area Customer Experience Specialist (ACES), you will provide a best-in-class experience to both customers and colleagues, supporting branches within a region during their time of need. Providin...

3w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)