Business Banking Relationship Manager

KeyBank NA • Westerville, OH • 2h ago

Location:

520 Polaris Parkway, Westerville Ohio

Job SummaryThe Business Banking RM Serves as the relationship manager and financial advisor to clients, introducing a full range of core Business Banking products, differentiated capabilities, and comprehensive solutions to meet client needs and exceed customer service expectations. This role focuses on acquiring new relationships and managing and growing existing client relationships. Our bankers are expected to demonstrate strong risk management acumen, including credit, operational, and compliance risks, to act as the first line of defense in adhering to KeyBank's profitability standards and moderate risk profile.Essential Functions

Serves as the trusted financial advisor and business partner to clients, functioning as the Business Banking client "expert" and primary contact for most client-related matters.

Drives focused growth and business development by creating and maintaining a clear and holistic understanding of the client's or prospect's business/industry; analyzes data and relevant client business and industry trends.

Provides and educates the client on Key's capabilities and how KeyBank products can help impact their business (cash management, payments, equipment finance, etc.).

Maintains an active prospecting effort, including identification, qualification, and calling; develops an active Center of Influence (COI) referral network.

Assembles cross-functional teams to quickly respond to customer requests when not able to address requests personally. Knows when and how to bring in teams of experts and identify cross-sell opportunities.

Continuously improves functional/technical sales and credit expertise and transfers this knowledge to team members; partners effectively with Credit as the first level sponsor for credit decisions.

Leads and participates in credit processes and assumes ultimate accountability for all portfolio activities/issues ensuring sound asset quality, including underwriting, structuring, and portfolio management activities; assures accurate risk assessment of assigned portfolio.

Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice

Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education

Bachelor's Degree or equivalent experience (required)

Work Experience

A minimum of 3 years of experience in a small business/commercial lending environment. (required)

A minimum of 1 year of experience in cross-selling products and an ability and track record to meet or exceed aggressive sales goals (required)

Skills

Ability to build trust by taking a client centric approach

Deploys a long-term, innovative approach to problem solving and decision making with clients to build the relationship and generate solutions

Demonstrates expertise within defined industry or geography (vertical/sub vertical) and within product set

Exhibits a relentless focus on creating and driving revenue growth and generating results

Understanding of financial, operational, and strategic drivers of client organizations to provide relevant and impactful banking solutions.

Uses structured sales methodologies, principles and practices without losing sight of the client and environment

Understands Key's risk culture and effectively manages risk/reward trade-offs

Core Competencies

All KeyBank employees are expected to demonstrate Key's Valu

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