Casino Ambassador

Treasure Island Resort & Casino • Welch, MN • 15h ago

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Identify and recruit players for Island Passport Club membership by promoting club benefits and enroll new Player's Club members

Ensures player enrollment and processing is handled accurately, efficiently, and professionally

Work closely with table games staff to increase club participation among Table Game players

Meet and greet hosted players on the casino floor

Maintain a constant awareness of all Casino services, promotions and events

Offer services to hosted players to include drink service, promotions participation and expedite other player needs

Assist Casino Hosts as needed with meet and greet and other guest services for coded players

Use Call Center resources to actively call players to acknowledge and promote special occasions (birthday, anniversary, etc.), and special trips.

Assist players of potential High-Value in conjunction with Casino Hosts

Assist Island Passport Club and Call Center staff as needed

Identify active players without a card and secure, print and deliver cards for tracking

Promote club benefits and the use of the card in all player interactions

Assist Call Center with sales lead penetration by making sales calls to assigned lists

Increase spend per trip by reaching out to assigned hosted / developmental players, meet goals and quotas as assigned

Floor prospect for players of extreme High-Value

Organize, categorize and maintain all players in assigned book of business

Analyze player profiles for sales calls

Expedite player requests and reservations

Fulfill player requests for comps

Accompany guests to sporting events as needed Drive inactive/dormant player trips

Respond to Guest inquiries through varied means of both written and oral communication

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

High School Diploma/GED or equivalent experience

6 months experience as a Customer Service Representative II, Island Passport Club Representative II or equivalent experience in customer service sales

Skills

Required:

Accurate and detail-oriented

Highly organized and ability to adapt quickly to changing priorities

Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows

Excellent written, verbal and interpersonal communication skills

Must be able to read and write English

Proven to accurately @type 35 wpm

Proficient at phone systems and computer applications

Abilities

Required:

Ability to work fast and efficiently

Ability to provide superior guest service to guests, coworkers and management while maintaining a high level of maturity, professional and credibility

Ability to follow established dress code policies and practice good personal hygiene

Ability to independently complete multiple tasks in a professional manner

Ability to speak in a clear, concise and pleasant voice

Ability to retain large amounts of information regarding the property and its amenities

Ability to enthusiastically and professionally sell and/or promote relevant events and promotions

REQUIRED TRAINING

Treasure Island guest service training

TIPS training and certification

Department software applications including Player Tracking, Gaming System and Hotel Management Systems

Department orientation

Any position-related training as determined by department manager

PHYSICAL DEMANDS

Must be able to walk and / or stand and sit for long periods throughout the day

Must have a good sense of balance, and be able to bend, kneel, stoop and twist

Must be able to push, pull and grasp objects occasionally

Must have the ability to independently lift up to 25 pounds occasionally

Must be able to perform repetitive hand and wrist motions

WORKING ENVIRONMENT

Work is performed throughout the property (indoors and outdoors) and may include excessive noise, flashing lights, frequent loud noises and cigarette smoke

Must be willing to work a flexible schedule including all shifts, weekends and holidays

Extensive computer use

Occasionally overtime may be required

Occasionally must deal with angry or hostile individuals

High volume direct public contact

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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