Airport Customer Service Agent MSN

UNIFI • Madison, WI • 1h ago

JOB REQUIREMENTS: Requirements and Description Unifi has decades of
experience in the aviation services industry. We continue to innovate,
adapt, and grow by leaning on our experience and expertise in airline
ground services. Our vision is to be the most respected company by
providing exceptional experience getting aircraft and passengers to
their destination safely. We are seeking individuals to join our growing
team who are passionate, have integrity, and have empathy for how their
words and decisions affect our employees, customers, and partners. No
experience is required. Paid training is provided for all new employees.
Join our team and see where the flight benefits can take you. Job
Summary: Responsible for providing customer service to passengers for
all aspects of arrivals, ticketing, check-in including boarding, baggage
services, reservations, and any other queries or complaints. Benefits:
Flight Privileges: Offered after 30 days for employees and eligible
family members! Weekly pay for hourly employees (could change it
specific to the state e.g. CA) Full time starts at 30 hours per week!
Paid time off (for full-time employees). Comprehensive Medical, Dental
and Vision Insurance (for full-time employees). 401k for all employees.
Exclusive discounts and additional wellness programs. Job Duties: Assist
passengers with a friendly welcome, through arrival and check-in
process, including support for passengers with special needs such as
unaccompanied minors, VIP passengers and passengers needing wheelchair
assistance. Handle all aspects of ticketing and check-in by operating a
computerized system. This includes boarding, baggage service,
reservations and resolving related complaints and problems. Direct
passengers through Customs, Immigration, and Quarantine. Assist ramp
agents to ensure that wheelchairs, strollers, and gate-checked bags are
made available for loading upon departure and delivery to passengers
upon arrival. Push wheelchairs with passengers through all areas of the
airport. Adhere to all safety procedures and policies. Perform other
related duties as assigned within the appropriate skill, experience and,
capabilities expected for this position. Complete work in a safe and
secure manner, following company safety and operational standards
Immediately report safety and security incidents as well as potential
hazards in line with the Unifi Fair and Just Culture Policy.
Qualifications: High School diploma or GED. Must be at least 18 years of
age. Must be able to obtain credentials required as per airport or state
or customs requirements. Physical requirements: Must be able to
constantly lift up to 70lbs and more, push, pull, walk, stand, reach
above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and
frequently climb, and crawl. Working conditions: Must be able to work in
rotating shifts and hours, nights, weekends and holidays,... For full
info follow application link. *** APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/26719927DF314247

UNIFI

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