To sell and represent FLOW Business products and services in the Small, Medium Enterprises (SME) Segment. Achieve and exceed sales targets and set objectives. Continually build, grow and maintain customer relationships whilst striving to meet and exceed customer expectations. To meet and exceed set revenue targets through selling new and existing products and services. To maintain regular contact with assigned customers
To meet and exceed set revenue targets through selling new and existing products and services.- To maintain regular contact with assigned customers- To provide a consultative sales service to key stakeholders defining customer requirements and matching their needs- Develop and maintain account development plans for the assigned portfolio as identified by the manager.- Develop a current year sales plan for attaining revenue targets and customer satisfaction ratings for assigned portfolio.- Provide a weekly report detailing performance against target & listing key prospects.- Provide customer training and demonstrations as and when necessary.- Provide customer data within deadline as requested by manager.- Qualify new prospects & prepare proposals, mailings, sales & contact initiatives 'sales days' as required.- Pro-actively handle customer queries, or retention issues.- Utilize data within billing system, CRM system, competitive intelligence & customer feedback to better serve customers' needs.- Respond to referrals as requested within required deadlines.- Comply to all company processes and procedures.- Maintain all standards relating to safety, on the job training and productivity.- Performs any other duties ancillary to or related to the foregoing
-
Know the Corporate Information Security Policies, adhering, becoming aware and understanding of each of them.- Maintain the confidentiality and protection of the information that he/she manages and knows in the performance of his/her responsibilities specific to his role.- Make good use of the information assets provided for development in the fulfilment of the activities of their role.- Report any risk of the information security, event or situation related to information of the company or its customers.- Report any breach of the information security policy, event or situation related to leakage or unauthorized modification of information of the company or its customers.- Participate in training and awareness regarding information security
Use software licensed, approved and authorized by C&W.- Comply with laws and regulations that regulate intellectual property aspects.- Comply with laws and regulations that regulate aspects of personal data protection.- Not transport confidential information of C&W or its Clients in any medium, without proper authorizations and protections.- Classify the information and label it in a way that easily identifies the applicable asset to determine the appropriate level of management and protection for that asset and is kept up to date and at the appropriate level:- High sensitivity and confidentiality.
Knowledge & Experience
-
Minimum 2 years B2B or B2C direct sales and field based or telephone cold calling experience.- Ideally, a first degree in Management / Marketing / Sales or equivalent qualifications.- A Diploma in Management Studies or equivalent or management training incorporating the management of Human Resources and the concepts of Managerial Accounting and Budgetary analysis. - Knowledge of functions and operations of the Telecommunications industry.- Knowledge of the mobile, wireless, fixed voice and data products and service offerings.- Working knowledge of CRM and contact management systems, e.g. Salesforce.com Experience- 3 years' experience of direct Sales in a Telecoms or IT environment- Experience using SalesForce.com at Administrator level. Salesforce reporting- Sales management experience desired- At least 3 years' Account Management Experience of SME and Enterprise Accounts Other Attributes & Behaviours- Ability to utilize and maintain the data of CRM system (Salesforce.com) to track, forecast and close sales.- Knowledge of database, word processing and spreadsheet presentation, business, market, product, service, and solution knowledge applications.- Establish and maintains good working relationships with other staff, customers, government officials, other EcC&W business units and the general public.
Proven track record in achieving sales targets.- Ability to work well under pressure working in a fast pace, goal, and team-oriented environment.- Excellent communication, interpersonal, negotiation and presentation skills both over the phone and face to face.- Must be computer literate with email, Internet, word processing and MS Office.- Must have decision making and problem-solving skills.- Ability to manage multiple organizational relations.- Socially active within the local business community.- Must know and comply with the company's rules and regulations.- Sound understanding of the FLOW Business.- Must be willing to work outside of office hours when required.- Living the FLOW principles
Who We Are
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we're growing. We're excited about the future as we strive to unlock opportunities in the region
Why join us
Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.
LI-PW1
Knowledge & Experience
-
Minimum 2 years B2B or B2C direct sales and field based or telephone cold calling experience.- Ideally, a first degree in Management / Marketing / Sales or equivalent qualifications.- A Diploma in Management Studies or equivalent or management training incorporating the management of Human Resources and the concepts of Managerial Accounting and Budgetary analysis. - Knowledge of functions and operations of the Telecommunications industry.- Knowledge of the mobile, wireless, fixed voice and data products and service offerings.- Working knowledge of CRM and contact management systems, e.g. Salesforce.com Experience- 3 years' experience of direct Sales in a Telecoms or IT environment- Experience using SalesForce.com at Administrator level. Salesforce reporting- Sales management experience desired- At least 3 years' Account Management Experience of SME and Enterprise Accounts Other Attributes & Behaviours- Ability to utilize and maintain the data of CRM system (Salesforce.com) to track, forecast and close sales.- Knowledge of database, word processing and spreadsheet presentation, business, market, product, service, and solution knowledge applications.- Establish and maintains good working relationships with other staff, customers, government officials, other EcC&W business units and the general public.
Proven track record in achieving sales targets.- Ability to work well under pressure working in a fast pace, goal, and team-oriented environment.- Excellent communication, interpersonal, negotiation and presentation skills both over the phone and face to face.- Must be computer literate with email, Internet, word processing and MS Office.- Must have decision making and problem-solving skills.- Ability to manage multiple organizational relations.- Socially active within the local business community.- Must know and comply with the company's rules and regulations.- Sound understanding of the FLOW Business.- Must be willing to work outside of office hours when required.- Living the FLOW principles
Who We Are
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we're growing. We're excited about the future as we strive to unlock opportunities in the region
Why join us
Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.
LI-PW1
What You'll Do
To meet and exceed set revenue targets through selling new and existing products and services.- To maintain regular contact with assigned customers- To provide a consultative sales service to key stakeholders defining customer requirements and matching their needs- Develop and maintain account development plans for the assigned portfolio as identified by the manager.- Develop a current year sales plan for attaining revenue targets and customer satisfaction ratings for assigned portfolio.- Provide a weekly report detailing performance against target & listing key prospects.- Provide customer training and demonstrations as and when necessary.- Provide customer data within deadline as requested by manager.- Qualify new prospects & prepare proposals, mailings, sales & contact initiatives 'sales days' as required.- Pro-actively handle customer queries, or retention issues.- Utilize data within billing system, CRM system, competitive intelligence & customer feedback to better serve customers' needs.- Respond to referrals as requested within required deadlines.- Comply to all company processes and procedures.- Maintain all standards relating to safety, on the job training and productivity.- Performs any other duties ancillary to or related to the foregoing
Information Security Responsibilities:
-
Know the Corporate Information Security Policies, adhering, becoming aware and understanding of each of them.- Maintain the confidentiality and protection of the information that he/she manages and knows in the performance of his/her responsibilities specific to his role.- Make good use of the information assets provided for development in the fulfilment of the activities of their role.- Report any risk of the information security, event or situation related to information of the company or its customers.- Report any breach of the information security policy, event or situation related to leakage or unauthorized modification of information of the company or its customers.- Participate in training and awareness regarding information security
Use software licensed, approved and authorized by C&W.- Comply with laws and regulations that regulate intellectual property aspects.- Comply with laws and regulations that regulate aspects of personal data protection.- Not transport confidential information of C&W or its Clients in any medium, without proper authorizations and protections.- Classify the information and label it in a way that easily identifies the applicable asset to determine the appropriate level of management and protection for that asset and is kept up to date and at the appropriate level:- High sensitivity and confidentiality.
