Cloud Operations Program Manager

Microsoft Corporation • Reno, NV • 1d ago

Overview

Organization Summary:

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Business Operations-and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on global projects in an environment that values collaboration, supports development, and recognizes strong execution and results.

Position Description:

At Microsoft's Operations Service Center, we have a passion for customers, partners, and technology. As a member of the Cloud Services Operations team, you will support and execute cloud processes across multiple Go-To-Market motions. This role is focused on delivering accurate, timely, and compliant transaction execution while supporting the scale of AI and custom Azure workloads. You will work with cross-functional stakeholders to ensure cloud transactions are processed efficiently, and escalations are resolved effectively.

The Cloud Operations Program Manager role

Interfaces with Engineering, Launch, Sales, Finance, and Support organizations to execute cloud operations across modern and legacy sales motions. Responsibilities include transaction management, escalation support, and contributing to process improvements that enable consistent and reliable operations supporting AI Partner Customers and custom Azure motions.

Responsibilities

Execute operational processes supporting AI Partner Customers and Custom Cloud motions with a focus on accuracy and timeliness

Manage and help resolve pre- and post-sales escalations by coordinating with stakeholders

Follow established processes to ensure consistent and compliant transaction execution

Identify and surface process gaps or inefficiencies based on day-to-day execution

Document workflows, known issues, and resolutions to support knowledge sharing

Apply compliance controls within all transactional activities

Utilize reporting and basic analytics to track and manage transactional performance

Qualifications

Basic Qualifications:

Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement

OR equivalent experience.

Preferred Qualifications:

Demonstrated experience executing controls or managing programs subject to Sarbanes-Oxley (SOX) compliance requirements.

Experience working in a high-volume, execution-focused environment

Ability to manage ambiguity while maintaining attention to detail

Demonstrated Written and verbal communication skills with the ability to coordinate across stakeholders

Analytical mindset with problem-solving capability

3+ years of experience in Operations, Program Management, or related roles

Experience supporting or executing transactional or operational processes

Basic financial acumen with the ability to understand transaction impacts

Familiarity with Microsoft systems, tools, and operational processes

Demonstrates curiosity and willingness to learn cloud transactional processes and systems

Demonstrated collaboration skills and ability to work across multiple teams

Basic understanding of Microsoft cloud offerings and licensing models

Familiarity or exposure to AI-enabled tools or process enhancements

Foundational knowledge of Microsoft commercial processes, tools, and systems

Deep attention to detail and ability to execute consistently within defined processes

Basic experience with data tools or querying (e.g., SQL, KQL) is a plus

Work Location details:

On-site presence expected at least three days per week, in alignment with team and business need.

Business Program Management IC3 - The typical base pay range for this role across the U.S. is USD $77,800 - $153,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $102,200 - $169,900 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (https://careers.microsoft.com/v2/global/en/accessibility.html)

Similar Jobs

Data Center Chief Engineer

Amazon • Sparks, NV • 40min ago

Management & Administrative

Description Join our dynamic Data Center Engineering Operations Team and become a critical architect of the infrastructure that powers global cloud computing. You'll play a pivotal role in maintaining the heartbeat of Am...

40min ago

Go to Apply

Data Center Chief Engineer

Amazon • Sparks, NV • 40min ago

Management & Administrative

40min ago

Go to Apply

Data Center Chief Engineer

Amazon • Sparks, NV • 40min ago

Management & Administrative

40min ago

Go to Apply

customer experience manager FT

Michaels • Reno, NV • 4h ago

Management & Administrative

Store - RENO, NV Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our...

4h ago

Go to Apply

Data Center Facilities Manager

Amazon • Sparks, NV • 4h ago

Management & Administrative

Description Join our dynamic team and become a critical technical leader who ensures the heartbeat of our global infrastructure remains strong and resilient. In this pivotal role, you'll be the guardian of our data cente...

4h ago

Go to Apply

Service Technician

Lithia & Driveway • Reno, NV • 1d ago

Management & Administrative

Dealership:L0145 Lithia Chrysler Jeep of Reno Lithia Chrysler Jeep of Reno Now Hiring - Service Technician If you have the drive to perform, exceed and excel... then we want you to come work with us as an Automotive Serv...

1d ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Reno, NV • 1d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

1d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Sparks, NV • 1d ago

Management & Administrative

1d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Reno, NV • 1d ago

Management & Administrative

1d ago

Go to Apply

Deployment Support Technician III, Cloud Supply Chain Services

Google • Reno, NV • 2d ago

Management & Administrative

Deployment Support Technician III, Cloud Supply Chain Services corporatefare_ Google place Pryor, OK, USA; Austell, GA, USA; +11 more; +10 more Early Experience completing work as directed, and collaborating with teammat...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)