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Associate Engineer, Operational Technology (OT) Support

OWENS CORNING CORPORATE SERVICES LLC • Toledo, OH • 2h ago

Location(s):

Toledo, OH, US, 43659-0001

Granville, OH, US, 43023-1200

Tampa, FL, US, 33605

Function:

Information Technology

Audience:

Experienced Professional

Work Arrangement:

On Site

Requisition ID:

69076

PURPOSE OF THE JOB

The

Associate Engineer, Operational Technology (OT) Support

is a handson technical specialist responsible for the reliability, performance, and OT network and firewall infrastructure across manufacturing facilities. The role focuses on incident response, maintenance, and proactive monitoring of OT networks and firewalls in close collaboration with plant engineers, IT/OT teams, and external vendors.

Operating in a dynamic manufacturing environment, the engineer executes standard support processes to resolve network issues, maintain cybersecurity compliance, and continuously improve operational procedures.

Success in this role requires strong foundational knowledge of OT networking and firewalls, along with a collaborative, servicefocused mindset.

Reports to:

Digital Manufacturing Transformation Support Lead

Span of Control

: Individual contributor

JOB RESPONSIBILITIES

Knowing Our Businesses and their Strategies

Develop and maintain a strong understanding of Owens Corning specific business processes and operations locally and globally

Build relationships within the organization, cross-functionally, and with key business stakeholders; continuously enhance connection to remain aligned with core objectives

Understand how IT/OT Security and services are directly aligned with the company's strategic objectives by regularly engaging with key business stakeholders

Executing Strategy

Maintenance and Troubleshooting

Respond to incidents, requests, alerts, and outages to minimize operational downtime

Perform preventive and corrective maintenance on OT network devices and firewalls

Troubleshoot OT network and security issues in collaboration with plant engineers, IT/OT teams, and vendors

Review firewall and network logs; perform root cause analysis (RCA) and document findings for incidents

Provide hands-on support and maintain playbooks for key OT network and security platforms (e.g., Palo Alto)

Deliver metrics and monthly performance dashboards

Security/Network Performance Monitoring

Monitor OT network and firewall performance using tools such as PRTG and NCM

Proactively identify and remediate misconfigurations, vulnerabilities, and performance issues

Monitor network availability, utilization, throughput, latency, and OT backup solutions

Manage and prioritize service level tickets; escalate issues as needed

Validate compliance with cybersecurity and network standards

Partner with SOC and vendors to ensure systems are patched, updated, and aligned with supported code versions

Standards and Processes

Maintain, and continuously improve OT network and firewall standard operating procedures (SOPs)

Execute firewall and OT network change management, including impact assessment, testing, and rollback planning

Support vendor platform oversight to minimize operational disruption

Collaborate with plant teams and equipment vendors to understand network designs and change risk

Service Excellence

Deliver consistent, reliable service aligned with service level expectations

Collaborate with IT/OT support te

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