Associate Customer Success Manager

EXACT SCIENCES CORPORATION • Madison, WI • 2h ago

JOB REQUIREMENTS: Help us change lives At Exact Sciences, we\'re
helpingchange how the world prevents, detects and guides treatment for
cancer. We give patients and clinicians the clarity needed to make
confident decisions when they matter most. Join our team to find a
purpose-driven career, an inclusive culture, and robust benefits to
support your life while you\'re working to help others. Position
Overview The Associate Customer Success Manager (ACSM) supports core
Customer Success activities by assisting with daily tasks that
contribute to a positive customer experience. This role actively engages
with internal and external groups to offer the highest level of customer
service and develop collaborative long-term relationships. The ACSM
follows established processes and contributes to continuous improvement
efforts by identifying opportunities to enhance efficiency and optimize
the customer experience. The ACSM works closely with cross-functional
teams including Sales, Strategic Accounts, Customer Success Managers,
Client Support and Implementation Services, Market Access, Commercial
Operations and Revenue Cycle to help monitor and maintain a consistent
customer experience. Success in this role requires strong customer
service skills, effective communication, reliability, and the ability to
work both independently on assigned tasks and collaboratively as a
member of the Exact Sciences team. Essential Duties Include, but are not
limited to, the following: Support efforts to engage, retain, and grow
the customer base by completing assigned tasks and following established
processes. Coordinate with the sales community and CSM by completing
assigned alignment tasks that support targeted business objectives and
strategic initiatives. Assists in convening and coordinating
cross-functional teams by preparing materials, scheduling meetings, and
supporting the implementation of plans and process improvement
activities. Partner with internal teams by providing task-level support
that helps enable business strategy and maintain consistency in
execution. Analyze account data by gathering information, performing
routine data review, and escalating identified issues or trends to
appropriate team members. Strive to remain current on integrated
delivery network (IDN) knowledge, disease states, competition, and
outside influences by completing assigned research and sharing relevant
findings with the team. Demonstrate willingness to support... For full
info follow application link. We are an equal employment opportunity
employer. All qualified applicants will receive consideration for
employment without regard to age, color, creed, disability, gender
identity, national origin, protected veteran status, race, religion,
sex, sexual orientation, and any other status protected by applicable
local, state or federal law. Applicable portions of the Company\'s
affirmative action program are available to any applicant or employee
for inspection upon request. *** APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/79B0AF6D301744C3

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