Bank Sales Service Representative

FIRST CITIZENS BANK & TRUST CO • Menomonee Falls, WI • 2h ago

JOB REQUIREMENTS: Overview At First Citizens Bank, together we become
better. We\'re looking for people who want more than just a job - who
want to make a difference in the communities where we live and work. The
Sales and Service Representative is responsible for processing
transactions and other customer service requests in the branch. The
position facilitates customer awareness and education of bank
capabilities, tools, and resources, and supports the sales efforts of a
branch team by identifying and referring sales opportunities to the
appropriate bank partner. The successful candidate will demonstrate:
Communication Skills - Interpersonal: Comfortable and confident with
proactively engaging in conversation Customer Service Skills:
Demonstrates professionalism and empathy in customer interactions Sales
Skills: Ability to support team by making client servicing calls,
identifying client needs or opportunities by fulfilling the need or
referring the client to the appropriate branch team members or
specialist Adaptability: Has the ability to learn and adapt quickly to
new information and technology Teamwork: Strives to build strong working
relationships with those on their team as well as cross-functional
relationships Flexibility: Capable of handling multiple demands and can
readily shift priorities to ensure work is done efficiently
Responsibilities Service Standards - Foster collaborative partnerships
that deliver value for customers, prospects and colleagues. Initiate
conversation to uncover sales or referral opportunities. Listen
attentively and ask insightful questions to understand customer needs
and preferences; and take prompt actions to address immediate needs.
Proactively look for way to optimize performance by seeking coaching,
supporting Bank initiatives and leveraging tools to enhance activities.
Operations and Administration - Comply with all regulations, bank
policies, procedures and delegated authorities to manage risk related to
credit, operational, reputational, regulatory and legal aspects of
personal interactions, customer transactions and financial exposures.
Complete required training by established deadlines. Perform general
office management duties as assigned to ensure operational efficiency.
Associates in roles defined to take deposits are accountable for
transaction accuracy and operational efficiency of that function. The
results may include an accountability for individual contribution as
well as team... For full info follow application link. First Citizens
Bank is an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race (including
traits historically associated with race, such as hair texture and
protective hairstyles), color, religion, national origin, sex, age,
disability, protected veteran status, sexual orientation, gender
identity, genetic information, military membership, application, or
obligation, or any other legally protected status. ***
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/77AC6952AFA74708

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