Medical Records Clerk

Penn Medicine • Doylestown, PA • 2h ago

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary:

Perform routine medical record/chart maintenance (locate, log, retrieve, and file all medical records) and abstract specific information from medical records/charts for quality improvement and billing purposes.

Responsibilities:

Operate office systems, such as telephone, medical record software, and off-site storage retrieval program.

· Answers telephone calls to Department and processes voicemails.

· EHR tasks - consistently throughout the day, completes requests via tasking by staff and/or providers. All tasks completed by end of the day.

· Makes outgoing phone calls to confirm echocardiogram and device appointments.
Retrieving and Retaining Information - Observing, receiving, filing, scanning, and otherwise obtaining information from all relevant sources as the Medical Record Coordinator.

· Maintains patient files and retrieves files for scheduled appointments, usually two days' ahead.

· Sends requests for audits, peer reviews, etc. to Ciox.

· Works with providers and peers to obtain records for upcoming patient visits.

· Prepare mail for hospital run - placing all records in individual envelopes for each practice/box and placing in numerical order for easier delivery.

· Outgoing mail - for all outgoing mail, place in mail basket before 10 am.

· Mail Return - Sort and distribute postal and hospital mail to appropriate areas.

· Scanning - scanning appropriate records into the electronic medical record.

· Completes retrieval requests for Archive vendors and forwards information to requestor.

· Faxes - manages incoming faxes through eCW and uploads to patient chart.

· Sends office notes P2P once locked by physicians.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

· Process release of information requests according to HIPAA guidelines.

· Responds to requests for medical records, processes letters and reports.

· Complete STAT requests before the end of the day.
Other Duties

· Prepare mail for hospital run - placing all records in individual envelopes for each practice/box and placing in numerical order for easier delivery.

· Mail Return - Sort and distribute postal and hospital mail to appropriate areas.

· Faxes - hourly, sort through the outgoing faxes and distribute to appropriate areas.

· Fax Forms - Signed physician forms and/or records from Triage.

· Keeps supervisor informed of problems or issues

monitors supplies needed, etc.

· Hospital Run - Every afternoon Mail - to and from hospital. Cardiac Services - patient specific (discs, billing information) Cath Lab - billing slips, which are sent to DHP billing office.

· Deceased Patients Retrieve newspaper, Obituary section daily. Document in eCW when patient is deceased. Document Deceased chart. Inform physician.

Credentials:

Education or Equivalent Experience:

H.S. Diploma/GED (Required)

One year related experience preferred

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER: 328223

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