Contact Center Representative

Bryant & Stratton • Orchard Park, NY • 2h ago

Description

Location : Orchard Park, NY

This position is performed onsite, however, there are opportunities to work a hybrid schedule based on tenure and performance.

Position Summary :

The Contact Center Representative position supports college-wide enrollment efforts by providing a high volume of recruitment related call support to prospective students. This position is best suited to someone who prefers a fast-paced, team environment and possesses the ability to establish relationships over the phone.

Essential Duties and Responsibilities :

Productivity : Call, contact and connect prospective students to one of the Bryant & Stratton College admissions offices via warm phone transfer.

Conversion : Meet or exceed established phone and conversion goals for each session/semester, including Close %.

Documentation : Capture and record lead/marketing data across multiple systems both timely and accurately.

Persuasion : Deliver prepared scripting to potential students, using persuasion and relationship building skills to encourage persistence through the enrollment process.

Time Management : Provide students and inbound callers with a world-class student experience by effectively managing time.

Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Key Competencies and Skills :

Telephone skills

Verbal and written communication skills

Listening skills

Problem analysis and problem solving

Customer service orientation

Organizational skills

Goal oriented

Attention to detail

Judgment

Adaptability

Teamwork

Stress tolerance

Resilience

Qualifications :

High school diploma or equivalent

Previous customer service or sales experience

Internet savvy with knowledge of Microsoft Office product, including Outlook

High degree of phone etiquette, problem solving, and ability to build rapport

Schedule: Mon-Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day.

Reports To : Contact Center Leader

Salary:

$39,000 per year ($18.75 per hour).

This position is eligible for overtime.

Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package for this position will be provided during the interview process.

Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelor's, associate's, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more. We offer a comprehensive benefits package that includes competitive salaries, medical/dental/vision insurance, generous paid time off, 401(k), and company-paid college tuition for associates and their families.

Apply today for immediate consideration!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.

Administrative Assistant, Receptionist, Human Resources, Data Entry, Work from Home, Office, Entry Level, Clerical, Customer Service Representative, Call Center, Full Time, Clerk, Server, Education

Qualifications

Education

Required

High School or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Similar Jobs

Nurse Shadow

Living Legends Health • Tonawanda, NY • 6min ago

Hospital & Medical

Rate: $20 USD per hour Description Nurse ShadowRate: $20/hour (depending on experience)Shift: Per Diem Northgate Health Care Facility is looking to add a Nurse Shadow to its team. This position is designed for nursing st...

6min ago

Go to Apply

Nurse Shadow

Living Legends Health • Williamsville, NY • 9min ago

Hospital & Medical

Rate: $20 USD per hour Description Nurse ShadowRate: $20/hour (depending on experience)Shift: Per-DiemSchedule: Flexible Harris Hill Nursing Facility is looking to add a Nurse Shadow to its team. This position is designe...

9min ago

Go to Apply

Surgical Services Nurse

Kaleida Health • Buffalo, NY • 13min ago

Hospital & Medical

Surgical Services NurseDepartment: GCH Operating RoomLocation:Golisano Children's HospitalLocation of Job: US:NY:BuffaloWork Type: Full-TimeScheduled Work Hours:7p-7:30aShift 3 Job DescriptionAssesses and treats human re...

13min ago

Go to Apply

Graduate Nurse (GN)

Living Legends Health • Hamburg, NY • 15min ago

Hospital & Medical

Rate: $31 USD per hour Description Graduate Nurse (GN)Rate: $31/hour (depending on experience)Shift: Full-Time, Part-TimeSchedule: Flexible The McGuire Group is looking to add Graduate Nurses (GN) to their nursing team....

15min ago

Go to Apply

Associate HR Generalist

Lactalis American Group Inc. • Buffalo, NY • 1h ago

Management & Administrative

Associate HR Generalist Buffalo, NY ( http://maps.google.com/maps?q=2376+South+Park+Avenue+Buffalo+NY+USA+14220 ) - Human Resources Job Type Full-time Description Ready for more than just a job? Build a career with purpo...

1h ago

Go to Apply

Incentive Manager - Retail, Business Banking & Contact Center

M&T Bank • Buffalo, NY • 1h ago

Retail & Hospitality

This position will be based out of Buffalo NY Job Description Overview: This position is responsible for managing incentive compensation across the Retail Banking, Business Banking & Contact Center lines of business....

1h ago

Go to Apply

New York - Campus Retail Associate (Temp) - Buffalo State

Barnes & Noble Education • Buffalo, NY • 2h ago

Retail & Hospitality

Introduction Our campus stores serve as a vibrant hub of college life and learning. We believe in creating retail and learning experiences that engage students, support faculty, and build alumni loyalty. Together, our te...

2h ago

Go to Apply

Medical Records Clerk

Living Legends Health • Williamsville, NY • 2h ago

Hospital & Medical

Pay or shift range: $16 USD to $17 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, shift, benefit selection or other...

2h ago

Go to Apply

Human Resources Administrative Assistant Part Time

Cannon Design • Buffalo, NY • 2h ago

Management & Administrative

CannonDesign has a temporary opening for a part-time temporary Human Resources Administrative Assistant based in our Buffalo office. The working schedule is flexible and is anticipated to be 15-20 hours per week. This ro...

2h ago

Go to Apply

CCBHC Accountant

Spectrum Health and Human Services • Orchard Park, NY • 3h ago

Finance, Accounting & Banking

Regular Full-Time Full Time Orchard Park, NY, US Salary Range: $59,000.00 To $75,000.00 Annually Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children and families as they recov...

3h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)