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Marketing and Communication Specialist

UnityPoint Health • Cedar Rapids, IA • 1d ago

Area of Interest: Administrative and Clerical

FTE/Hours per pay period: 1.0

Department: Telecommunications

Shift: Second shift 1500 - 2300

Job ID: 184071

Overview

Full-time, second shift: 1500 - 2300 (3:00pm to 11:00pm)

We're seeking a Communication Representative to join our team! In this role, you'll assist with switchboard operations and manag e incoming calls, pages, and messages, ensuring accurate and timely communication .

Why UnityPoint Health?

At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. ? Here are just a few: ???

Expect paid time off, parental leave, 401K matching and an employee recognition program .

Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family .

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. ?

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Support switchboard operations by handling incoming calls, pages, and messages, ensuring accurate routing and timely communication across the organization

Prioritize and manage calls based on urgency while providing excellent customer service to patients, staff, and visitors

Monitor alarm systems (fire, medical, panic, gas, weather) and relay critical information to appropriate emergency teams

Coordinate after hours communication, relay messages to on call staff, and maintain up to date contact lists and on call schedules

Arrange auxiliary communication services, including ASL and LEP interpreters, to support patient and visitor needs

Assist with daily telecommunications operations, report issues, and support troubleshooting to minimize service disruptions

Contribute to process improvement by communicating system inefficiencies and maintaining documentation, logs, and emergency communication records

Support emergency response efforts as needed, including participation in the Hospital Emergency Incident Command System

Qualifications

Education:

High school diploma or equivalent is required

Experience:

E xperience as a secretary, receptionist, or customer service in a busy public office is preferred.

License(s)/Certification(s):

None

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