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Business Analyst- Customer Billing

Central Hudson Gas & Electric Corporation • Poughkeepsie, NY • 4h ago

Benefits :

Competitive compensation

Medical, dental, and vision insurance

401(k) retirement savings plan with substantial company match

Life and travel insurance

Tuition assistance

Wellness reimbursement program

Paid holidays and vacation

What is a Business Analyst- Customer Billing?

The Customer Billing team is responsible for the accurate billing of customers. Through the Customer Information System (CIS), Customer Billing also tracks the transactions of meters. Team members work closely with many areas of the company including Customer Service, Cost & Rate, and Information Technology.

What does a Business Analyst- Customer Billing do?

Tests and implements billing changes related to rate cases and any billing changes that may be ordered by the New York State Public Service Commission

Trains employees regarding any new billing changes

Completes data analysis related to billing issues noted, including assessing impacts, assisting with root cause analysis and proposed resolutions, and implementing changes to address

Coordinates testing process related to assigning testing, tracking progress, and providing status updates

Assists with other data analysis requests to identify opportunities for efficiency and optimization

Completes monthly and quarterly reporting (preparation and verification), as well as various tasks related to the annual reporting process

Assists internal and external auditors with questions and requests as they pertain to billing

Provides support for storm restoration efforts

What does it take to be a Billing Analyst- Customer Billing?

Required:

Bachelor's degree in Finance, Business Administration, Data Analytics, or related field of study. In lieu of a bachelor's degree, an associate's degree in Finance, Business Administration, Data Analytics, or related field of study and 3 years of related experience in billing, data analytics, finance or related field of study

Proficiency and experience with Microsoft Office Suite (e.g. Word, Excel, PowerPoint) and the ability to learn new computer software programs quickly

Strong analytical skills, including ability to proficiently perform data analysis to assess issues and drive business resolutions

Strong interpersonal skills and the ability to work with internal customers in an interactive team environment

Ability to work in a deadline-oriented, fast paced environment

Strong organizational skills and the ability to multitask

Well-developed written/verbal communication skills

Strong documentation skills

Valid driver's license

Preferred:

Bachelor's degree in Finance, Business Administration, Data Analytics, STEM, or related field of study.

SAP ISU operational business experience or experience with SAP Financial/Billing Systems

Working knowledge of Sarbanes Oxley

Experience in the regulated Utility industry

Applications will be accepted until July 16, 2026.

This position has a career path which allows for advancement opportunities within a job series. The title and level are commensurate with experience.

Pay range: $53,700 - $130,400

Please go to https://www.cenhud.com/employment . Click the "Search Career Opportunities" button. Follow the directions to submit an application and upload your resume for the desired position.

Applications sent via e-mail and US Mail will not be accepted. No phone calls or agencies, please. All replies will be held in strict confidence.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, creed, color, ethnicity, arrest or conviction record, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, citizenship, genetic information, familial status, marital status, pregnancy-related condition, domestic violence victim status, veteran or military status, or any other characteristic protected by federal, state or local laws. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance employment in individuals who are protected veterans and individuals with disabilities.

VEVRAA FEDERAL CONTRACTOR

Look to Central Hudson for an environment that fosters teamwork, safety awareness and impeccable customer service. We are committed to educational development, employee satisfaction and a diverse workforce. We also have a strong belief in and long history of promoting from within. Our employees enjoy numerous opportunities for transition and growth throughout their careers.

We offer a comprehensive benefits package including competitive compensation, health benefits, 401K plan with substantial company match, tuition assistance, wellness reimbursement, life insurance, and paid holidays and vacation.

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