Customer Service Representative I (US)

Robert Half • King Of Prussia, PA • 2h ago

Description

We are looking for a HYBRID Customer Service Representative I to support customer-facing operations for a bioprocessing-focused business in King of Prussia, Pennsylvania. This Long-term Contract position will serve as a key link between customers and internal teams, helping coordinate orders, resolve service issues, and maintain a high standard of responsiveness. The role requires strong communication, sound judgment, and the ability to keep order activity moving efficiently from initial request through final billing.

Responsibilities:

Oversee customer orders from initial entry through final invoice, ensuring accuracy and timely progression at each stage.

Work closely with sales, supply chain, finance, quality, regulatory, production, and logistics teams to support successful order completion.

Coordinate shipment arrangements and monitor delivery status when transportation support or tracking updates are needed.

Identify service risks early, address customer concerns proactively, and elevate complex issues to leadership when necessary.

Manage exceptions that may delay fulfillment, including follow-up on account or credit-related matters.

Communicate clearly with customers and internal stakeholders to provide updates, clarify requirements, and maintain confidence in the process.

Support a smooth customer experience by balancing independent task ownership with effective teamwork across functions.

Requirements

Must be able to work 3 days per week in office.

Bachelor's degree, or a high school diploma combined with at least 2 years of strong customer service experience.

Excellent written and verbal communication skills with a detail-oriented and customer-focused approach.

Demonstrated ability to work independently, stay organized, and solve problems proactively.

Proficiency with Microsoft Word, Excel, and Outlook in a business environment.

Ability to work on a hybrid schedule in the King of Prussia, Pennsylvania office three days per week.

Experience collaborating with cross-functional stakeholders in areas such as operations, logistics, finance, or sales.

Familiarity with chemistry, life sciences, or similar technical environments is preferred.

Experience using ERP platforms such as SAP is preferred.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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