Account Management Specialist

Aston Carter • Cleveland, OH • 2h ago

Job Title: Account Management/Inside Sales Specialist

Job Description

We are seeking a dedicated professional to support our mid-west sales team and their customers. This role involves interacting with customers to provide information on products and services, collecting and entering orders, and ensuring customer satisfaction through timely communication and problem resolution.

Responsibilities

Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services.

Collect and enter orders for products.

Field customer questions and complaints, forwarding issues to the appropriate specialist or staff when necessary.

Ensure that appropriate actions are taken to resolve customers' problems and concerns.

Maintain customer accounts.

Provide timely communications to all internal departments and external customers.

Manage and provide solutions to customer inquiries.

Initiate and facilitate the customer complaint process.

Process returns and issue credits in a timely manner.

Collaborate with sales and purchasing to verify requirements are met.

Manage order backlog to avoid stockouts.

Track and manage customer forecasts.

Update system with all relevant information collected during customer service activities, including new customer details.

Essential Skills

2-3 years of customer service experience, ideally from a packaging or manufacturing industry.

Experience with ERP systems, with a preference for Macola, but any ERP experience will suffice.

Strong attention to detail and professionalism.

Strong skills in Microsoft Office.

Experience in account management and building customer relationships.

Additional Skills & Qualifications

Experience in packaging, manufacturing, or distribution companies is ideal.

Recent graduates with a bachelor's degree and customer-facing experience in environments such as restaurants, coffee shops, or bars are also considered.

Work Environment

This position is based in Cleveland and will require onsite presence during the training period of six months. After successful completion of training, a hybrid work arrangement may be offered. The company prides itself on maintaining strong relationships and a family-oriented culture.

Job Type & Location

This is a Contract to Hire position based out of Cleveland, OH.

Pay and Benefits

The pay range for this position is $34.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cleveland,OH.

Application Deadline

This position is anticipated to close on Jul 16, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Similar Jobs

Customer Service Representative

Robert Half • Highland Hills, OH • 40min ago

Management & Administrative

Description Job Title: Customer Service Representative Location: Highland Hills, OH (Onsite) Pay Rate: $21.00/hr Duration: 6-month contract with potential for extension About the Role: In this position, you'll provide ba...

40min ago

Go to Apply

Account Manager Trainee

HILTI, INC • Lakewood, OH • 2h ago

Management & Administrative

BUILT ON SERVICE. DRIVEN BY CONNECTION. In this role, you'll manage and operate a Hilti Store to maximize walk-in sales and support smaller field accounts, all while delivering exceptional customer service. You'll help c...

2h ago

Go to Apply

Associate Technical Account Manager

Yardi Systems • Broadview Heights, OH • 2h ago

Management & Administrative

About the Role: Are you passionate about learning newtechnology and building strong client relationships? We're lookingfor an Associate Technical Account Manager (ATAM) to help our clients get themost value from Yardi's...

2h ago

Go to Apply

Sales Manager - Defense Division

Rotek Incorporated • Aurora, OH • 3h ago

Management & Administrative

Company As one of the world's leading manufacturers of slewing bearings, thyssenkrupp rothe erde leads the way. We develop solutions for the most diverse applications which all have something in common: They transcend th...

3h ago

Go to Apply

Operations Management Trainee

Avis Budget Car Rental LLC • Cleveland, OH • 4h ago

Management & Administrative

Salary: $50,000/yr + Company Vehicle (Gas, Insurance, Maintenance Included) Are you driven by a passion for customer satisfaction? Do you thrive in a fast-paced, high-pressure environment? Join us as an Operations Manage...

4h ago

Go to Apply

Sales and Operations Management Trainee

Penske • Brook Park, OH • 4h ago

Management & Administrative

Exciting entry-level opportunity for those who have obtained their bachelor's degree! $25 per hour with shift/weekend incentives Location: 15270 Diana Dr. Brookpark, OH 44142 Position Summary: Take charge. Think fast. Mo...

4h ago

Go to Apply

Warehouse Manager

Area Temps, Inc. • Maple Heights, OH • 4h ago

Management & Administrative

07 - 179897 jm A wholesale distribution center is seeking a Warehouse Manager for a second shift position working Monday through Friday from 2 p.m. to 10 p.m. Job Duties: Lead the process for accurate receiving and shipp...

4h ago

Go to Apply

Sr. Manager, Distribution Center Operations

Bob's Discount Furniture LLC • Solon, OH • 4h ago

Management & Administrative

Job Overview The Senior DC Operations Manager will lead a group of operations and facilities managers to ensure all operational targets are met while continually adjusting and adapting to the changing job priorities. Bal...

4h ago

Go to Apply

Operations Manager Sr (GOV)

PNC • Cleveland, OH • 4h ago

Management & Administrative

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to...

4h ago

Go to Apply

Warehouse Manager

Avient Corporation • Avon Lake, OH • 4h ago

Management & Administrative

Position plans, directs and organizes all the activities to support the warehouse operations of the plant. Consistently plans warehouse resources and activities to meet company objectives. Responsible for the development...

4h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)