Summary The Supervisory Medical Administrative Specialist, GS-0301-12, serves as full time Chief of the Member Services Unit for the San Francisco Department of Veterans Affairs (VA) Healthcare System. The Chief of the Member Services Unit serves as the station liaison for all patient pre-registration, insurance identification, income verification, demographics, enrollment and benefits eligibility, health benefits counseling, beneficiary travel and decedent affairs. Responsibilities Major Duties include, but are not limited to the following: Exercise supervisory authorities and responsibilities involving work assignment and review, as well as the administrative and personnel management functions relative to the staff supervised. Direct, coordinate, and communicate actions that will improve and enhance the healthcare experience of Veterans and their family members. Establish guidelines and performance expectations for staff, which are clearly communicated through the electronic performance management system. Responsible for assuring the competency of employees and scheduling appropriate corrective action to address identified deficiencies. Operate with full delegated authority and responsibility for running a Volunteer Service (VS), Customer Service (CS) and Public Affairs (PA) program utilizing principles through collaboration, communication, and alignment with VHA's goals/performance measures. Responsible all aspects of the Gift and Donation program, both monetary and material, for VASNHCS (i.e., soliciting, monitoring and tracking) as it pertains to community organizations, businesses, foundations, etc., regarding meeting the recreational, religious and moral needs of Veterans/patients/residents. Responsible for managing and supervising the Volunteer Transportation Network. Develops and implements programs and program changes that impacts the ability of the Service to meet VASNHCS needs and develops innovative/creative community outreach programs that provide volunteers and financial resources. Serves as subject matter expert to staff regarding policies, procedures, and directives of VA, VHA, VISN and the Health Care System regarding VAVS and Public Affairs. Ensures ongoing program development, program coordination and leadership in all areas of VAVS and Public Affairs Serve on Boards, Committees and Councils: the incumbent chairs, co-chairs or participates as an active member of boards, committees and councils in the area of VAVS and Public Affairs for VASNHCS and may be called upon to serve at Network level. Other duties as assigned. Work Schedule: Full time Telework: This position may be authorized for Ad-hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Medical Administration Specialist/PD08878 Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Must be proficient in written and spoken English. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/14/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience include but are not limited to: coordinating and administering a volunteer program, to include recruitment, placement and evaluation of personnel; using qualitative and/or quantitative methods for the assessment and improvement of program effectiveness; serving as a local subject matter expert on volunteer and donation management; publicizing a program to recruit volunteers and accepting gifts and donations while abiding by laws and/or regulations; and implementing and planning special events in the community. You will be rated on the following Competencies for this position: Communication Customer Service Leadership Organizational Stewardship Problem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Planning, organizing, and conducting activities and presentations often require lifting and transporting weighty pieces of equipment and material, especially where material donations from volunteers are concerned. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
