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Guest Room Attendant

Crescent Hotels and Resorts • Orlando, FL • 5h ago

Description

Be able to clean guest rooms in an 8 hour work day, up to hotel standards

Recording room status on work assignment sheets

Vacuuming and sweeping carpets and floors

Completes special cleaning projects

Mopping and cleaning floors

Dusting, brushing, polishing and vacuuming furniture

Changing linen and making beds., following the hotel's environmental program

Checking for damaged and stained linen

Cleaning showers, tubs, sinks and bathroom items

Changing terry linen, following the hotel's environmental program

Checking for damaged and stained terry

Dusting and cleaning room decorations, microwaves, refrigerators and structure surfaces (i.e., window sills, vents)

Removing used guest amenities and trash

Replaces all amenities and linens according to hotel standards

Keeps cart and linen closets clean and organized at all times

Reports irregularities such hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor

Notifies Supervisors of discrepancies such as vacant rooms, etc.

Turns in lost and found items as per hotel standards

Removes Room Service trays from rooms and places in on floor by room entrance

Report engineering issues via synergy by phone system to hotel standards.

Immediately report any broken door locks or safety hazards to management for immediate attention through synergy.

Assists in preparation and deep cleaning of VIP rooms

Cleans spots on walls, clean windows and edges outside guest room.

Follows procedures when entering guest rooms, always keeping the guest's need for privacy in mind

Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary, and chemical bottles properly labeled.

Thorough knowledge of proper cleaning methods for various surfaces

Use proper chemicals when cleaning as described by department's procedures

Thorough knowledge of proper carpet and upholstery care policies and procedures

Performs all duties in a timely and professional manner

Performs a visual inspection before leaving any areas

Follows procedures for issuance and return of room keys, prioritizing of rooms, recordkeeping, and status updates

Demonstrates working knowledge and team effort in accomplishing additional projects as assigned

Follows policies and procedures in preparing for and performing turndown service

Maintains assigned closets and employee areas in accordance with established policies and procedures

Maintains cleanliness and excellent condition of equipment and work area

Call in ready rooms to the Housekeeping Department, enter room status through the phone system.

QUALIFICATIONS/SKILLS

Knowledge of proper chemical handling required

Knowledge of cleaning techniques, requirements and use of equipment required

Must be flexible enough to work any shifts including evenings, weekends and holidays.

Maintains inspection scores above 95% monthly.

Minimum 2 years prior experience in cleaning hotel guest rooms in a hospitality industry preferred

Flexible schedule required.

Qualifications

Behaviors

Preferred

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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