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Customer Service Representative

TEKsystems • Herndon, VA • 1h ago

Location: Herndon, VA Fully Onsite

Pay: $20.00-$21.00/hour

Work Environment

High-volume call center environment

Approximately 40 inbound calls per day

Fast-paced, metrics-driven setting

Member-focused financial services support

Schedule: Monday-Friday 8:00 AM-4:30 PM

Compensation and Benefits

Pay Rate: $20.00-$21.00/hour

Duration: 6-month Contract-to-Hire

If eligible, benefits may include:

Medical, Dental, Vision

Critical Illness, Accident, and Hospital coverage

401(k) Retirement Plan (Pre tax and Roth post tax contributions available)

Voluntary Life & AD&D (employee + dependents)

Short term and long term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program (EAP)

Time Off / Leave (PTO, Vacation or Sick Leave)

About the Role

Handle inbound customer service calls from members

Process payments, transfers, and account-related transactions

Assist members with online and mobile banking services

Deliver exceptional service while meeting performance metrics

Opportunity for long-term employment based on performance

Key Responsibilities

Handle member customer service inquiries by phone

Accurately process payments and transfers

Assist with account maintenance and additional account services

Support members with online and mobile banking questions

Meet call quality, handle time, and after-call work standards

Build trust and confidence through professional service

Follow all compliance, security, and fraud prevention procedures

Required Skills & Experience

Minimum 1 year of call center experience

Strong customer service experience

Ability to work in a fast-paced environment

Strong communication and problem-solving skills

Experience working with performance metrics

Top Skills - Must Haves:

Call center experience

Customer service experience

Ability to handle high call volumes

Professional communication skills

Comfortable working onsite

Nice to Have Skills:

Banking experience

Credit union experience

Financial services experience

Spanish bilingual proficiency

Salesforce experience

Job Type & Location

This is a Contract to Hire position based out of Herndon, VA.

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Herndon,VA.

Application Deadline

This position is anticipated to close on Jul 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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