Customer Service Representative

Dal-Tile Corporation • Mesquite, TX • 1h ago

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

Recruiting Profile

Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support, such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.

Primary Objective

To engage with customers through multiple interaction @types, including phone, email, and in-person. Showroom duties include guiding customers through the showroom and assisting with product selection. Efficient coordination between the Company and its customers with a high level of service and support, ensuring customer satisfaction.

Primary Function and Scope

Provide exceptional customer service through phone, email, and in-person interactions.

Build and nurture strong customer relationships.

Assist customers in selecting the appropriate products for their needs.

Retrieve and bring product samples to customers in the showroom

Accurately maintain customer contact information and transaction records.

Follow up with customers on quotes, inquiries, and sales opportunities.

Process sales transactions, payments, and generate sales orders.

Create shipping orders and packing lists.

Answer inbound sales calls and proactively make outbound calls.

Maintain and create marketing materials.

Collaborate with the Sales Representative.

Stay informed about company products and services.

Perform additional duties as required.

Experience and Knowledge Required

High School Diploma or GED equivalency required.

1 or more years of customer service experience.

Focus on customer account management is preferred

Competencies

Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organizational required.

Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.

Ability to demonstrate strong organizational and problem-solving skills required.

Goal-oriented with a focus on delivering excellent customer service.

Ability to demonstrate strong interpersonal relationship-building skills.

Proficient with PCs and navigating a multi-window environment.

Intermediate skills in MS Outlook, Word, and Excel.

Must be detail-oriented with the ability to multitask, manage priorities, and manage time effectively.

Other Pertinent Job Information

While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk or hear. The associate must have the ability to regularly lift to 15-30 lbs, and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.

Job Type Sales Jobs

Req ID 93527

Similar Jobs

Customer Service Representative

Dal-Tile Corporation • Carrollton, TX • 1h ago

Management & Administrative

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us th...

1h ago

Go to Apply

Customer Service Representative (Onsite)

Taylor • Hutchins, TX • 1h ago

Management & Administrative

Taylor Corporation is a dynamic, diversified company with big plans for the future ? and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you'r...

1h ago

Go to Apply

Hyperscale Account Manager

Iron Mountain • Dallas, TX • 2h ago

Management & Administrative

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your ca...

2h ago

Go to Apply

Account Manager

Republic Services • Hutchins, TX • 2h ago

Management & Administrative

POSITION SUMMARY: The Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. Additi...

2h ago

Go to Apply

Higher Education Sales Manager

Qualtrics • Dallas, TX • 3h ago

Management & Administrative

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators...

3h ago

Go to Apply

Sales Manager

Aaron's Inc • Irving, TX • 3h ago

Management & Administrative

Sales Manager The salary range for this role is $13.75 to $14.50 per hour/annually.* This position is also eligible for incentive pay based on performance. Sales Managers Grow Our Business You'll never be bored in this r...

3h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Grand Prairie, TX • 3h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

3h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Lavon, TX • 3h ago

Management & Administrative

3h ago

Go to Apply

REMOTE Asset Manager, Vylla

Vylla Home • Plano, TX • 4h ago

Management & Administrative

Come join our amazing team and work remote from home! The Asset Manager will be responsible for the oversight and management of a portfolio of real estate owned (REO) properties, analyzing broker price opinions, appraisa...

4h ago

Go to Apply

Operations Clerk

Old Dominion Freight Line • Dallas, TX • 8h ago

Management & Administrative

Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynam...

8h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)