CUSTOMER SERVICE REPRESENTATIVE III
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CUSTOMER SERVICE REPRESENTATIVE III
Salary
$1,750.40 - $2,145.60 Biweekly
Location
Houston, TX
Job Type
Full Time
Job Number
39095
Department
Houston Airport System
Opening Date
07/01/2026
Closing Date
7/7/2026 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEW
Applications will be accepted from: All Persons Interested
Division/ Section: HAS-INF Fleet Admin.
Workdays & Hours: Monday through Friday 8:00am - 5:00pm (subject to change)
PURPOSE OF DIVISION
The purpose of Infrastructure Fleet Maintenance Services is to manage and maintain the repairs and safety of the HAS (Houston Airport System) vehicles and equipment. Fleet also manages and repairs facilities, shops, tools, and shop equipment.
PURPOSE OF THE POSITION
The Customer Service Representative III is responsible to the Assistant Customer Service Manager of Infrastructure- Fleet Maintenance Services to provide rolling stock quotes from third party vendors, reviewing Service Level Agreement (SLA), vehicle forecast plans and production of fleet related programs. Serves as lead person and directs technical personnel to develop and review outside services repair recommendations. Interfaces with departments and outside agencies or firms to discuss programs and projects. The Customer Service Representative III, serves as liaison between City personnel and contractors through effective management of resources, ensure the reliability and sustainability of one of Houston Airport's major critical asset systems, Fleet Maintenance Services.
"Candidates must be able to obtain all security required badge access including Custom Border Patrol access within 6 months from the hire date."
The Customer Service Representative III responsibilities of this position include, but are not limited to:
Provides accurate customer service responses to customer inquiries that are complex in nature by various forms of communication i.e. phone, email, mail, or in person including referrals to other government agencies.
Monitors customer accounts and research data to resolve problems. Prepares documentation to adjust customer accounts while maintaining security and confidentiality.
Maintains and monitors various records and reports. Prepares written records of proceedings, as well as original correspondence to customers.
May request field investigations through work orders; updates work orders and customers on findings or resolutions.
May function in a lead capacity or serve as a shift leader of Customer Service Representatives or interns. Acts as liaison and trainer to interns and customer service staff members.
Performs review of asset disposal units and prepares units for auction.
Conducts assessment of rolling stock equipment and provides recommendation to Assistant Customer Service Manager for vehicle replacement.
Performs other related duties as requested
WORKING CONDITIONS
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a monitor. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS
Requires a high school diploma or GED
EXPERIENCE REQUIREMENTS
Three years of administrative or customer service-related experience are required.
Substitutions: Associate's degree may be substituted for up to two years of experience. Bachelor's degree may be substituted for the years of experience.
LICENSE REQUIREMENTS
May require a valid Texas driver's license and compliance with the City of Houston's policy on driving.
PREFERENCES
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED
The selection process will involve application review and/or interview. Department may administer skills assessment test.
SAFETY IMPACT POSITION - YES
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
Pay Grade: 16
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (281-233-1043). If you need login assistance or technical support call 855-524-5627. If you need special services or accommodations, call (281-233-1043). (TTY 7-1-1).
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
Long-term disability
Retirement pension
457 deferred compensation plan
Employee Assistance Program
10 days of vacation each year
13 city holidays, plus one floating holiday
Compensable Sick Leave
Personal Leave
Flexible schedules
Hybrid-Telework for eligible positions
Professional development opportunities
Transportation/parking plan
Section 125 pretax deductions
Dependent Care Reimbursement Plan
Paid Prenatal, Parental and Infant Wellness Leaves
Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
02
Are you a Houston Airport System employee?
Yes
No
03
What is the highest level of education you have completed?
Less than High School Diploma/GED
High School Diploma/GED
Associate's degree
Bachelor's degree or higher
04
From selection above please indicate the degree concentration you obtain ("See resume" is not acceptable, if statement does not apply, please insert N/A)
05
How many verifiable years in customer service or administrative related experience you have?
Less than 1 year
1 year
2 years
3 years
4 years or more
No experience
06
Please indicate the degree concentration you obtained ("See Resume" is not acceptable, if statement does not apply, please insert N/A)
Automotive Maintenance
Automotive Parts
Project Management
Other
07
How many years of directly related professional experience in Automotive Maintenance or a closely related field do you possess?
Less than 2 Years
2 to less than 4 years
5 to less than 7 years
7 years or more
No experience
08
Do you have any ASE Certifications?
Yes
No
09
If you are ASE certified, please indicate which ASE certification(s) you currently possess.
Automotive and Light Trucks
Collision Repair & Refinish
Alternative Fuels
Automotive Maintenance and Light Repair
Advance Engine Performance Specialist
Light Duty Hybrid/Electric Vehicle Specialist
Parts Specialist
Medium-Heavy Truck Certification
ASE Military Tactical Wheeled Vehicle Certification
No experience
10
How many years of automotive and/or parts experience do you have?
less than 6 Months
1 year to 2 Years
3 years to 4 Years
5 years or More
No experience
11
Do you have experience working with EAMS and/or M5 (Asset Management)?
Yes
No
12
If you answer Yes in question #11, please select the verifiable years of experience working with EAMS and/or M5 (Asset Management)?
1 year to 2 years
2 years to 3 years
4 years or more
No experience
13
Do you have any experience reviewing Service Level Agreements (SLA)? If so, please explain.
14
Do you have experience reviewing vehicle specification quotes? If so, please explain.
15
Do you have a valid driver's license?
Yes
No
Required Question
