At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.
At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.
Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.
POSITION SUMMARY
The Customer Service Representative is responsible for delivering exceptional service and support to customers through timely, accurate, and professional interactions. This role serves as a primary point of contact for customer inquiries, order processing, product information, and issue resolution while helping ensure a positive customer experience and supporting overall business objectives.
KEY RESPONSIBILITIES
Respond to customer inquiries via phone, email, and other communication channels in a timely, professional, and courteous manner.
Process customer orders and credits accurately and efficiently while maintaining attention to detail and adherence to established procedures.
Investigate and resolve customer concerns, questions, and account issues, ensuring timely follow-up and resolution.
Maintain consistent service quality and compliance with established customer service standards.
Document customer interactions, inquiries, complaints, and resolutions accurately within company systems.
Communicate relevant customer and account information to appropriate team members and internal stakeholders.
Collaborate cross-functionally to resolve customer issues and support a seamless customer experience.
Participate in product, process, and systems training to maintain knowledge and effectiveness.
Support outbound customer communications related to order updates, out of stock items, follow-up activities, promotions, and special projects.
Identify opportunities for process improvements and communicate recommendations to leadership.
Assist with quality-related documentation, complaint handling, and escalation processes as required.
Support departmental goals and contribute to a collaborative, customer-focused team environment.
Perform all other duties as assigned.
EXPERIENCE AND EDUCATION REQUIREMENTS
High school diploma; Associate's or Bachelor's degree preferred, or equivalent combination of education and experience.
1 to 2 years of customer service experience required.
Experience in a call center, healthcare, professional products, or customer-facing environment preferred.
Proficiency with Microsoft Office applications and customer relationship management (CRM) systems.
Strong verbal and written communication skills.
Ability to manage multiple priorities while maintaining a high level of accuracy and professionalism.
PREFERRED SKILLS
Strong communication skills (verbal and written) with the ability to communicate professionally, directly, and effectively with key internal and external stakeholders.
Strong team player with the ability to work comfortably with people of diverse skills, levels, experience, and personalities.
Effective troubleshooting and problem-solving skills.
Strong sense of urgency, a high degree of initiative, and the ability to participate in cross-functional teams.
Ability to work comfortably in a highly dynamic, fast-paced, and sometimes ambiguous corporate environment where a high degree of flexibility is required.
Strong attention to detail with the ability to balance multiple priorities and meet deadlines.
Strong proficiency in PC skills including programs such as Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.
Customer-focused mindset.
Time management and organization.
Continuous learning and improvement orientation.
Magento, Salesforce, RingCentral, and JDE experience preferred.
Ability to use digital tools and technologies to support efficient work processes, enhance service outcomes, and apply awareness of emerging digital trends and their relevance in a modern, insight-led workplace.The approximate pay range for this position is $37,000-$45,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. ?Incentives and/or benefit packages may vary depending on the position. Learn more at?About Us |?Nestlé Careers (nestlejobs.com) (https://www.nestlejobs.com/nestle-in-the-us)
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home.
The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.
This position is not eligible for Visa Sponsorship.
Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.
Job Requisition: 406580
